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Company Description

Resources Vietnam

Job Description

The main purpose of this role is to provide IT technical support, by remote and/or onsite means, to the end user/customer community in the Publicis Groupe Agencies within the region.

This involves first & second level technical support of Desktop Services, Network & Routing Infrastructure, File & Print Services, Applications and Messaging (in addition to any other IT services provided and supported).The role also involves assisting with the implementation of any initiatives or projects in line with Groupe strategy.

The role requires an individual to not only be highly customer focused and to be able to work individually with the user/customer community, but also to work as part of a wider local & regional Resources IT team and interact and assist that team where and when required.

Qualifications

Qualifications & Skills (including technology)

  • Technical Certificate, Diploma or Tertiary Education in relevant IT disciplines
  • Proven technology skills --- Microsoft (AD, Office, Outlook/Exchange, Lync), Apple, Media apps, H/W management, Networking
  • Technical Certification in following fields – MCP, CCNA, ITIL (required for more senior roles)

Additional Information

Experience & Knowledge

  • Broad knowledge of IT technologies and systems
  • Strong experience in delivery of customer service in the IT context (2+ years)
  • Experience in implementation of IT projects (2+ years)
  • Worked independently but within an overall IT environment across several related customer brands (2+ years) (preferred)
  • Working knowledge and understanding of agency operation and business priorities (2+ years) (preferred)
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Confirmed 22 hours ago. Posted 30+ days ago.

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