Amazon

DESCRIPTION

We are looking for a Program Manager with a strong delivery record and proven project management experience to own complex, high-impact projects and programs. This role offers an opportunity to lead strategic and cross-functional initiatives that enhance Amazon Transportation Services and improve the experience of our carrier partners. You will develop and execute scalable solutions, coordinate across multiple teams, and drive measurable business outcomes. This position requires a blend of strategic thinking, project management expertise, and operational execution. You will influence process design, optimize workflows, and communicate effectively with senior leaders and stakeholders to deliver results. This is an exciting opportunity to collaborate with a global network of teams, solve challenging problems, and shape the future of Amazon’s transportation ecosystem.

Key job responsibilities

• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
• Partner with business leaders to allocate resources, scope efforts, set project priorities and milestones and drive delivery
• Own program communication, facilitate decision-making, resolve blockers, and escalate as necessary
• Develop and implement KPI reporting for a portfolio of programs, using data insights to drive business decisions and improve outcomes
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
• Design and deliver carrier-centric solutions, implementing initiatives that simplify carrier onboarding, improve payment accuracy and speed, and reduce operational friction to enhance carrier satisfaction
• Improve workflows to address carrier inquiries, disputes, and escalations promptly, ensuring that carriers can operate seamlessly as Amazon expands
• Coordinate cross-functional teams to ensure seamless integration and support for carrier partners
• Communicate progress, risks, and recommendations to senior leadership

A day in the life

Strong cross-team coordination, project management, and executive presentation skills are essential for success in this role. The ideal candidate will have a proven track record of delivering impactful projects so that you can drive measurable improvements for carrier partners and enhance the overall transportation and logistics operations that are the lifeblood of Amazon's business.

About the team

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

PREFERRED QUALIFICATIONS

• 3+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.