IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.
The Corporate Information & Technology (CIT) department provides business technology solutions that support IFC’s strategic priorities and operational excellence. Within CIT, the Core Operations (CITOP) unit plays a pivotal role in delivering and maintaining digital platforms that enable IFC’s frontline operations, including investment, advisory, and corporate services.
CITOP is undergoing a significant transformation aligned with the ITS Agile framework and SAFE 6.0 scaled delivery model. This transformation emphasizes agility, product-centric delivery, and continuous improvement. The unit supports a diverse application landscape comprising in-house developed systems and customized Commercial Off-The-Shelf (COTS) solutions. These systems span across domains such as investment operations, advisory services, environmental and social risk management, development impact measurement, and client engagement.
As part of this modernization journey, CITOP is expanding its Salesforce platform capabilities to streamline business processes, enhance user experience, and ensure scalable, secure, and maintainable architecture. The Salesforce ecosystem—including Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud (FSC), and custom applications—will become a cornerstone of IFC’s digital strategy.
The CRM Technical Product Owner (Salesforce) will play a critical role in shaping the technical direction of this platform. This includes leading architectural design, ensuring alignment with enterprise standards, and enabling cross-functional teams to deliver high-quality, reusable, and future-ready solutions. The role also supports CITOP’s broader goals of innovation, operational efficiency, and client-centric delivery.
Objectives
The CRM Technical Product Owner (Salesforce) will lead the design and implementation of scalable Salesforce solutions across multiple business domains. This role will ensure technical quality of Salesforce solutions, promoting best practices, and supporting the successful delivery of technical requirements throughout the Salesforce delivery lifecycle.. The incumbent will work closely with stakeholders to align technical solutions with business needs and contribute to the ongoing improvement and innovation of the Salesforce based solutions.
Duties and Accountabilities