Service Integration Leader



Service Integration Leader

Job Description

About IBM

IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create, how we collaborate, how we analyze, how we engage. IBM is a leader in this global transformation. 

Business Unit Introduction

IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.

Who you are:

As a architect you will apply your expertise in developing and implementation of the solution architecture. You will also be working on product customization, integration and extensions required for the solution to meet the customer’s expectation.

What you’ll do

  • You will be responsible for the overall responsibility of client satisfaction.
  • Continues engagement with the client during the contract process and work with them through the deployment and life cycle management.
  • Proven ability in client facing role with both technical and business-oriented client touch points.
  • Work with internal teams to deliver the end product and service to the client, so proven program management skills are required.
  • Service level agreement management.
  • Directly responsible for managing implementation projects for strategic outsourcing clients and direct customers
  • Manage operations and resources to deliver client satisfaction to requests for support and service
  • Proactively ensure client understanding and satisfaction with IBM Cloud Brokerage products and implementations
  • Exceed customer expectations for service and account management
  • Manage existing and new customer relationships and be responsible for identifying new customer opportunities and increasing revenue

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be
  • You’ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you

Auto req ID


Required Education

Bachelor's Degree

Role ( Job Role )

Software Architect

State / Province


Primary job category

Software Development & Support

Contract type


Employment Type




Is this role a commissionable/sales incentive based position?


Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)

IBM Business Group


Preferred Education

Master's Degree

City / Township / Village


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

  • 5+ years for Service Delivery Management
  • 2+ Years of Client Relationship / Account Management
  • Should maintain current technical and functional knowledge of the IBM Cloud Brokerage products and solutions
  • Manage and assist in preparation of Statements of Work (SOWs), responses to RFPs/RFIs and proposals
  • Technical Program Management for key customers and managing all aspects of the customer relationship, customer satisfaction, and interaction   across marketing, sales, support, solutions, product, finance etc.,
  • May be required to travel to the customer site(s)
  • Hold weekly client /SI project plan meetings or as needed.
  • Report to management via weekly status of project completion and target goals



Preferred Technical and Professional Experience

  • Expertise in IT Service Management and Escalation management
  • Negotiation Skills.
  • Preferably Certified Project Management Professional (PMP)
  • Technical Support Experience
  • ITIL Support, Middleware Technology Consulting

Eligibility Requirements

  • Proven Communication Skills
  • 4+ years of IT Infrastructure and Development Experience

Position Type


New Collar Role


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Confirmed 6 hours ago. Posted 26 days ago.

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