ING

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The Retail User Experience (UX) chapter in ING Bank Romania is part of the CX, Innovation & UX Centre of Expertise for Retail customers. Our mission is to create innovative products & services and to deliver our promise to the customers: a superior customer experience that is easy, personal, instant & relevant.

We are looking for a talented, motivated User Experience Designer to contribute to shaping the solutions and experiences we’re providing to our customers through Home’Bank.

The person fulfilling this role must be capable to use their expertise and craft, industry standards tools and practices, evolve and scale user experience design patterns, all aimed to reflect ING’s reputation as the best-in-class digital bank with a mobile application that is unequivocally useful as well as utter delight for our clients to interact with.

You’ll be working on your own projects from the roadmap distributed in the chapter and, together with the organization, contributing to the long-term vision of Home’Bank.

Our unwavering ambition is to position ING as an undisputed leader in digital financial services and payments, and to deliver highly personalized, real-time experiences that customers increasingly expect, thus tangibly making a difference for the better in their everyday lives when they use our products.

Your Day to Day

• Create wireframes, high-fidelity designs and prototypes using Figma.
• You are responsible for the end-to-end UX process and the quality of your work from concept to completion.
• Work closely with our research team and understand insights to make informed design decisions.
• Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to understand scope, offer support during implementation or provide clear and concise arguments for the decisions that lead you to a proposed design and solution.
• Advocate for brand guidelines, consistency, usability, simplicity and accessibility.
• Propose new components, interactions or experiences to scale up and evolve the user experience patterns and library.
• Stay up to date with industry trends and best practices in UX/UI design.

What you bring to the team

• Minimum of 3 years of experience as a UX Designer, preferably in the financial services industry.
• Strong portfolio showcasing your expertise in designing user-centered interfaces for mobile applications.
• Proficiency in Figma/Sketch (Adobe Creative Suite is a plus)
• Solid understanding of user-centered design principles and methodologies.
• Your experience in managing projects independently, as well as articulating design critique.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Basic knowledge of HTML/CSS is a plus.

What we offer

• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings.