Colorado Springs Utilities

Operations Field Support Supervisor – Work Management

Colorado Springs Utilities is seeking an inspiring and strategic Operations Work Management Field Support Specialist Supervisor to lead and develop a high-performing team that supports Field Operations. This leadership role focuses on fostering a culture of accountability, collaboration, and continuous improvement in alignment with our organization's strategic goals.

Work and Live in Colorado Springs!

As a frontline leader for Operations Work Management, you will play a key role in developing your team’s capabilities, streamlining work management processes, and driving operational excellence. You will partner with internal stakeholders to implement best practices, enhance coordination between Field Support and Field Services, and ensure the accurate and timely execution of daily assignments and project tasks.

This is an ideal opportunity for a results-driven leader who excels at coaching others, improving processes, utilizing technological advances, and making a meaningful impact on Field Operations efficiency and service delivery.

What you’ll be doing…

• Provide day-to-day leadership and guidance to the Operations Field Support Specialist team, fostering a culture of accountability, growth, and work management excellence
• Collaborate closely with Field Services, Engineers, Project Managers, Dispatch and other groups to ensure alignment and adherence to work management best practices
• Serve as a liaison between Operations Work Management and other departments to identify and remove process roadblocks, improve communication, and strengthen cross-functional workflows
• Lead initiatives to standardize and continuously improve processes by evaluating technology solutions to automate and/or streamline work activities
• Develop and implement clear performance goals and metrics; track progress and provide regular coaching and feedback to team members
• Participate in organization-wide work management initiatives, contributing insights from Field Operations and supporting enterprise-level process improvements
• Champion the adoption of new systems, tools, or technologies that enhance field support efficiency and data accuracy
• Work with Operations Work Management Supervisor peers to standardize performance expectations, processes, and SLAs
• Ensure compliance with all safety regulations and organizational policies, promoting a safe and proactive work environment
• Analyze trends and data to identify opportunities for operational efficiency, cost reduction, and service quality improvement including workforce planning
• Support recruitment, onboarding, and ongoing professional development of team members to build a skilled and resilient workforce

Who are you are…Qualified candidates will have solid hands-on demonstrated experience working in business operations support; leadership experience is highly preferred and four or more years of experience is desired. Additionally, a bachelor's degree is preferred, but not required. This position is best suited for a motivated and driven individual who is eager to find synergies amongst workgroups, drive continuous improvement efforts, and champion a positive working environment.

As a working supervisor, you must be comfortable and ready to roll up your sleeves and support your team wherever it is needed! You must demonstrate positive and influential leadership skills and the desire to make an impact in your position. You will be responsible for evaluating performance, hiring, and training staff, scheduling, assigning, and reviewing work to ensure adequate resources and staff coverage are available to meet ongoing and special requirements.

A valid, unrestricted driver's license is required for this position.

The military job codes/duty codes most closely related to this role are: 120A, 12A, 12B, 12N, 51S, 881A, 42B, 32E1, 32E2, 32E3, 32E4, 32EX, 5311, 5904, 5310, 122, 5960, 8004, 144, 3100, 3101, 3112, 3400, 3408, 3451, 4071, 6694, 8059, 9640, 9680

Who we are:

• We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.
• One of the largest four-service public utilities in the nation (over 500,000 customers)
• A national leader in reliability (power on an average of 99.991% of the time)
• Diamond Designation recipient from the American Public Power Association – a utility sector leader in reliability, safety, workforce development, and system improvements
• Located at the base of the Rocky Mountains in one of the most desired cities to live in the United States (U.S. News & World Report)

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Time Off – Because everybody needs time off to recharge
  • Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
  • Personal Leave –3 days per year of personal leave
  • Paid Holidays –12 paid holidays per year
  • Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
  • Vacation Buy – Purchase up to 40 hours of additional vacation time
• Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
• Medical – Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). (effective the 1st of the month following your start date)
• Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
• Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date)
• Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date)
• Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans
• Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date)
• Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
• Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)
• Life Insurance – Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date)
• Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement
• Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program