CE2 - Installation (Nashville, TN)

NCR Corporation



TITLE: Customer Engineer Install II
LOCATION: Nashville, TN



NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.


  • The Incumbent is responsible for the successful installation of NCR and/or 3rd party solutions for medium to large sized customers, including hardware, software and network implementations, while ensuring high levels of customer satisfaction and quality
  • Primary responsibility is deployment of hardware installation solution in Restaurant and Fast Food environment
  • Responsible for leading installation activity at customer locations to ensure timely and high quality solution; responsible for guiding and directing on-site installation resources
  • Verify site environment meets the requirements during installation or deployment. Installation of customer POS solution per the installation plan, certify that the configuration or setup of the product meets customer's requirements.
  • Secondary responsibility may include preventative maintenance services or hardware repairs on equipment within an assigned territory and/or outside of local servicing area.
  • Position may include hardware maintenance services, network management, multi-vendor maintenance and software integration support. This role may include site preparation, equipment staging, software configuration, and conversion of hardware solution
  • May conduct end-user training and hardware orientation at the customer’s site
  • Position may be required to coordinate activities across multi-functional teams, including IT, Operations, Sales Support, Customer Support and Help Desk Support.
  • Understand and perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate per established procedures
  • Analyze and correct technical problems on equipment within assigned customer accounts; May perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services.
  • May be dispatched daily on a call-by-call basis or establish his/her own daily schedule based on automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment
  • Responsible for reviewing future schedule and planning his/her travel (airfare – if required, hotel, and rental car) schedule accordingly and within NCR Travel Policy.
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.


  • Technical Certification or equivalent experience
  • 1-3 years of Retail Hospitality experience desired in restaurant/fast food Industry.
  • A+ Certification, Basic PC Troubleshooting and Electronic Technology Skills
  • Experience with Microsoft Operating Systems and Associated Office Suite Components (Office365, Excel, Word and PowerPoint)
  • General Knowledge of Electrical and Network Components (Cat5e Ethernet LAN, SNA, Routers, Switches, Ports). Temporary Data/Electrical tasks and reconfiguration on-site may be required.
  • Leadership Skills - Operates as on-site technical Lead for installation activities and requires coordination with customer’s contractors (data/electrical, construction and store personnel, 3rd party resources, etc.).
  • Must be able to carry tools/parts and ability to navigate equipment weighing up to 50 Lbs. or more.
  • Bending, Squatting, Walking, Standing and/or Sitting for Prolonged Periods of Time is required.
  • Over-night and Rotating Shifts with Travel may be required.
  • Associate’s Degree preferred in IT Services or Related Field
  • Previous Experience with NCR Point-of-Sale (POS) and Back Office Servers desired
  • Knowledge and Experience with Data Cabling, Network Switches/Routers and Data Connectivity
  • Experience in Retail Hospitality and Fast Food Restaurants environment highly desired
  • Prior Experience with Software Integration/Configuration
  • Experience with Customer Support/End-Users, Troubleshooting, Analysis and/or Resolution. 

You also must:

  • Live  in the region
  • The legal right to work in USA
  • Must have a valid driver's license
  • Be accessible to complete background checks, including credit checks, criminal and driving record

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.



Customer Engineering

Primary Location

North America-United States-Tennessee-Nashville



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Confirmed 16 hours ago. Posted a month ago.

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