JPMorgan Chase & Co.

Job Description

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Client Billing Operations -Securities Services, you will support the end to end Billing process for the Global business units within Commercial and Investment Banking Markets and Investor Services. You will support Commercial and Investment Banking clients, globally, who utilize Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and Over-the-Counter (OTC) suite of products. Your primary responsibilities will include account and product setup, validation of data inputs into the core billing applications, invoice production, validation, and delivery.

Job responsibilities

• Lead or participate in various process improvements and re-engineering initiatives in line with efficiency and customer obsession efforts including maintenance of centralize tracker.
• Coordinate efforts with peers and other stakeholders to ensure consistent implementation of daily strategies to meet Service Level targets.
• Represent the team through various forums and process walk through.
• Maintain various trackers/logs for metrics generation.
• Identify trend through data and behaviors observed and use it effectively in driving efficiencies.
• Create and publish various reports and metrics to Billing Senior Management and stakeholders.
• Ensure breaks as being cleared based on established timeframe and escalate to Operations.
• Maintain team’s productivity basis on the various reports and metrics generated monthly.
• Ensure End of Day checklists are completed on time.

Required qualifications, capabilities, and skills

• Good knowledge and understanding of various Investor Services products such as but not limited to Custody, Fund Administration, Fund Accounting, etc.
• Demonstrated ability in operations leadership or management within payments, with at least two years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to effectively support efficiency and change management.
• Understands cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.
• Good background in basic accounting.
• Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
• Applies a commercial and growth mindset to adapt to fast-paced operations and new business initiatives, leveraging strong interpersonal skills to optimize relationships and collaboration.
• Proficient in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
• Demonstrates self-reliance and a proactive approach to problem-solving, with the ability to navigate dynamic environments and shifting workloads across complex products.

Location Description: The selected candidate will be based in JPMorgan Chase Tower Building, Taguig City, Philippines.

Shift: 12PM to 9PM Philippine Time

Region Supporting: APAC, EMEA and WHEM

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.