athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: The Insurance Package Configuration Associate is responsible for managing and supporting revenue cycle success by following established workflows and identified best practices to create insurance packages and maintain the athenaOne insurance package library.

The Associate serves as a leader on the team to ensure the daily coordination and execution of tasks required to achieve team goals. Your contributions help to ensure daily operations are properly prioritized, processes are functioning properly, and exceptions/escalations are accounted for, communicated & resolved in a timely manner, according to department policies, procedures, and work requirements. As an associate, you are responsible for ensuring team metrics and collaborating cross functionally across the stakeholder network and our customers to support business goals.

Associate Responsibilities include, but are not limited to:

Task-Based Work

• Build and maintain expert subject matter knowledge of work area processes to be a resource for internal stakeholders.
• Work independently and prioritizes work effectively to ensure completion of assigned tasks within specified turnaround times and adhering to established goals
• Possess a high level of attention to detail and holds self to equally high-quality standards

Critical Thinking & Problem Solving

• Independently manage and own workflows as assigned by leadership
• Execute solutions and processes to support positive performance results and continuous improvement initiatives
• Ensure workflow governance to support the timely and accurate completion of work
• SME knowledge to support and manage complex workflows
• Liaison for Product needs and support
• Support monthly metric and QA reporting
• Work with internal stakeholders and customers to gain perspective and execute on opportunities for improvement, assist with issue resolution, and promote an understanding of operations of assigned line of business

Training & Professional Development

• Participate and lead training and support for team and stakeholders within assigned work area
• Maintain a proactive mindset to support and implement new processes and functionality for the insurance package product

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity