Kaluza

Job title: Product Manager - Market Interactions and Customer Lifecycle

Location: Brussels, with visit to client site

Team: Product Management

Reporting To: Group Product Manager

Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.

We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.

What will I be doing?

Lead the localisation efforts for our customer lifecycle and market interaction products, responsible for how the Kaluza platform fulfils key sale, in life, and termination journeys, ensuring we meet the specific regulatory and market requirements of diverse European countries.

Deep dive into European energy market regulations for designated countries, translating complex compliance needs into detailed specifications

Collaborate intensely with clients and in-country experts to understand their unique needs and requirements.

Define and manage detailed product requirements for features related to country-specific needs (e.g. customer service agent tooling requirements, journey orchestration logic, interactions with “the market” i.e. meter points and market participants, data modelling, exception requirements, regulatory reporting…)

Work closely with engineering, UX, and QA teams to ensure the successful discovery, implementation, and testing of functionalities

Act as the go-to expert for global teams on specific European market nuances related to market interaction, customer journeys, and meter data management

Continuously monitor changes in European energy legislation and market practices, proactively adapting the product roadmap to maintain compliance and competitiveness.

Ideally you’ll have/be

• Proven experience as a Product Manager with a strong track record of successfully localising complex software products for international markets at scale
• Solid understanding of key energy retail customer journeys, for both backend and frontend products, including interactions with the local market, within a European context
• Direct experience with specific European energy markets, understanding their unique regulatory frameworks and requirements
• Exceptional ability to extract client requirements and translate them along with abstract regulatory text into clear, actionable requirements for engineering teams.
• Experience working with / shaping complex data models
• Experience collaborating with cross-functional teams (engineering, legal, operations, client success) to deliver localised solutions.
• Excellent communication skills, able to articulate technical and market complexities to various stakeholders, including clients.

What will set you apart

• Deep, hands-on experience with the French or Belgian energy retail markets, particularly concerning market interactions and customer journeys
• Proficiency in French language
• Working knowledge of energy operations or regulatory environment within a European energy retailer or other relevant energy market participants
• Strong skills in client engagement, creating strong trusting relationships with senior client stakeholders

Kaluza Values

Here at Kaluza we have five core values that guide us as a business:

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Read more about our values over on our careers site.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.

You can also find our Applicant Data Protection Policy here.