American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Communications & MarTech Experiences (ECMX) is a global organization within American Express that powers high quality, efficient and user-centric digital experiences.

How will you make an impact in this role?

We are looking for a Sr. Product Manager to join the Emerging Channels, Push and Preferences team in ECMX, focusing on enabling a cohesive preferences and consent management landscape across our products (including but not limited to Email, SMS and Mobile App Push Notifications).

This individual will work with other Product Managers, technology teams and business stakeholders across different geographies to support the product vision and build features for the core preferences products that all servicing communication platforms and channels (Email, Web, Mobile, etc.) utilize. These are mission critical systems that hold customer contact data, consents and preferences. In addition to creating features, user stories, and acceptance criteria, this Product Manager will also be tasked with owning risk management activities related to the platforms and ensuring that the right controls are in place to ensure a robust operating environment.

Core Responsibilities:

• Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners for products owned.
• Contribute to the overall product roadmap and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities; Execute upon roadmap in partnership with two scrum teams.
• Assess KPIs to track performance of communications leveraging the relevant system(s) of record.
• Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication
• Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities
• Maintain awareness of competitive landscape and industry trends

Minimum Qualifications:

• Significant experience working in an Agile product development environment
• Experience product-managing a platform or SOR
• Proven track record of shaping the product vision and delivering digital capabilities
• Highly collaborative team player with strong communication skills
• Thought leader with experience in influencing partners and stakeholders
• A passion for all things digital inside and outside of work
• Bachelor's Degree in a related field

Preferred Qualifications:

• Experience with using qualitative and quantitative data to drive product backlogs
• Experience in Product Risk Management
• Familiarity with the FinTech space

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.