American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description/Overview of the Department:

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability (ACD) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Product Manager to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. The success of the role will depend on your ability to collaborate, prioritize manage and drive the roadmap vision to maintain, improve and expand transaction processing capabilities provided to our Merchants and Partners around the world. The Product Manager should be strategic and a self-starter who is comfortable working in a dynamic and fast paced role within the organization.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

How will you make an impact in this role?

This Product Manager will:

• Actively participate to design the capability roadmap to enable business processes that support the transaction processing products
• Deliver tools & capabilities based on customer needs, competitive analysis and market and technology trends
• Sets expectations with Product Owners, stakeholders, customers, architects
• Can say ‘No’ to multiple directions: Stakeholders, Managers, Product Owners
• Prioritizes Features and negotiates Program backlog
• Understanding of how to operate with Epics, Capabilities, Features and Stories
• Sets vision and own roadmap for the product
• Maintain open communication channels with stakeholders, business partners, and technology partners
• Strong interpersonal and collaboration skills, including the ability to develop relationships with leaders while appropriately influencing without direct authority
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
• Problem solver and solid analytical skills
• Support governance processes for assigned product(s)

The successful candidate will have the following qualifications:

• Product planning experience with strong understanding of the Product Management lifecycle, along with demonstrated project management skills
• Experience in Scaled Agile delivery/framework
• Experienced in Rally
• Knowledge of merchant transaction processing capabilities
• Ability to gate-keep and manage scope
• "Growth Mindset" with a passion for innovative thinking
• Understanding of GMS business drivers, merchant needs, and market trends
• Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)
• Proven track record of communication, influence and leadership without authority
• Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality capabilities.
• Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.