Kotak

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Job Role

Associate Relationship Manager

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Organization

Retail Liabilities -Kotak Mahindra Bank

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Location

Mumbai

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Work Location

Kalina Adamas Plaza

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Grade

M2 / M3

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Work Experience

Minimum 3 yrs

Job Description

Principal Responsibilities:

• Handle personalized service requests of Affluent ( Solitaire ) customers and deliver TAT.
• Ensure strict adherence to regulatory requirements for Affluent customer segment.
• Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
• Manage complaints and ensure resolution within TAT.
• Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
• Deliver performance on service-quality scorecard
• Visit Customers for service related and profilers.

Skills and Requirements:

• Excellent communication skills with customer service orientation
• Courteous, patient and polite
• Team player
• Knowledge of Microsoft Excel
• Understanding of banking norms and processes
• Minimum qualification – Graduate