State of Texas - Texas Workforce Commission

Program Specialist (Austin) - (826131)

Description

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

The ideal candidate must take initiative, have excellent interpersonal skills, listening skills, patience, reasoning and negotiating skills. Must have a positive and optimistic attitude with a problem-solving drive to assist both internal and external stakeholders to support the mission of the Texas Workforce Commission. If you are a self-starter looking for a challenging and rewarding opportunity and want to be part of the solution, this opportunity could be the perfect match for you.

WHAT YOU WILL DO:

The Program Specialist II performs moderately complex (journey-level) consultative services and technical assistance work. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

• Conduct research, and analysis of Workforce Solutions customer concerns, inquiries, complaints, and issues.
• Coordinate and conduct customer follow-ups using telephone or electronic mail to ensure the provision of quality customer service.
• Communicate and /or coordinate with federal and state agencies and other entities to achieve resolution of issues.
• Involve communication and coordination with multiple partners including the Agency Executive Director and Commissioners and their respective staffs.
• Coordinate with agency's Customer Relations Department and Civil Rights Division to maximize customer service effectiveness and minimize duplication of effort. Prepares written correspondence for upper management signature as needed.
• Compile and prepare a monthly complaint or inquiry report, analyzes the complaint report for trends to identify systemic or recurring issues impacting the Workforce System, and relays findings and recommendations to management.
• May assists job seekers in resetting their labor exchange system passwords.
• May enter information into the State's case management/labor exchange system.
• May collaborate in development and uses of research instruments such as questionnaires, surveys, interviews, and observation methods to evaluate customer service.
• May collaborate with division employees and agency's Training and Development Department in customizing training initiatives designed to improve the quality of customer service.
• May provide guidance to others.
• Perform related work as assigned.

YOU QUALIFY WITH:

• One year of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

• Knowledge of and/or experience with local, state, and federal laws related to the program area.
• Experience using statistical analysis processes and research techniques.
• Experience with word processing and database software
• Experience with customer service, negotiation and problem resolution.
• Bilingual in Spanish

YOU GAIN:

• A Family Friendly Certified Workplace.
• Competitive starting salary: $4,197.91 - $4,447.91/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Duty involves up to 25% travel within the state of Texas.

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Primary Location

: United States-Texas-Austin

Work Locations

:

Austin:1117 Trinity St

1117 Trinity St

Austin 78701-1919

Job

: Eligibility Interviewers

Organization

: TWC Business Unit

Schedule

: Full-time

Employee Status

: Regular

Job Type

: Standard

Job Level

: Non-Management

Travel

: Yes, 25 % of the Time

Job Posting

: Jul 17, 2025, 5:00:00 AM

Work From Home: No

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