American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.

The Senior Manager, AENB Affiliate Relationship and Contract Management will manage the bank’s affiliate relationships through the third-party risk management lifecycle, including planning, due diligence, contract negotiation, ongoing monitoring, and termination. This role will drive effective program governance to promote safe and sound practices, transparency, operational discipline, and ensure compliance with Regulation W and the Interagency Guidance on Third Party Relationships: Risk Management.

Strong attention to detail, risk management, leadership, collaboration, and communication skills are essential to succeed in this role, as it requires regular interaction with cross-functional teams and regulatory compliance work. The successful candidate will have a broad understanding of affiliate management practices, contracting, and governance frameworks, as well as the ability to ensure compliance with regulatory and policy requirements. An understanding of American Express products, processes, organization, and governance processes is required.

Responsibilities:

• Execute the bank’s comprehensive contract management framework, which allows bank management and boards to effectively manage the bank’s contractual relationships with affiliates
• Execute risk-based due diligence activities based upon defined criteria and risk assessments.
• Monitor adherence to the bank’s Third-Party Management Policy (AENB 10) and Transactions with Affiliates Policy (AENB 58)
• Facilitate regular ongoing bank management and affiliate discussions
• Create and maintain service level agreements and related performance metrics, and ensure all activities are executed in accordance with Regulation W-23B and the Interagency Guidance on Third Party Relationships: Risk Management
• Support affiliate management governance processes that identify and address risks, gaps, and action plans.
• Ensure all activities are executed in accordance with Regulation W-23B and the Interagency Guidance on Third-Party Relationships: Risk Management
• Maintain strong working relationships with key business partners in the Bank and the affiliate, including but not limited to: US Consumer Services, Global Commercial Services, Global Servicing Group, Credit and Fraud Risk, Technology, Legal, and Finance/Controllership.
• Work closely with the AENB Affiliate Monitoring and Reporting Team to share monthly, quarterly, and annual performance results with Bank and Affiliate Operational and Executive Owners.

Minimum Qualifications:

• 3-5+ years of banking, operational risk, and/or relationship, vendor, or contract management experience, with a focus on developing and executing risk-based governance solutions
• Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships with all levels within the organization
• Strong written, oral, and presenting skills with the ability to influence business leaders and partners
• Strong attention to detail and superior organizational and follow-through skills
• Effectively works independently within a team construct while supporting teamwork and achievement of team objectives
• Proven collaboration skills along with the ability to influence without authority
• Demonstrated willingness to take initiative and act decisively
• Strong understanding of U.S. banking systems and processes, technical skills/computer knowledge (including excellent Microsoft suite skills) a plus
• Understanding of legal contracts and related governance activities
• Undergraduate degree preferred, graduate degree a plus

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.