This is a high impact role, responsible for leading the development, implementation, and management of a critical sales planning program – manage AWS customer data and the associated go-to-market strategy and operations requirements. Executed successfully, this program will enable AWS to develop and operationalize a holistic customer intelligence capability to define a customer across geography, segments, acquisitions, and industries, and map the relationship between customers and partners.
Ultimately, this program will impact how resources are allocated to customers to maximize customer experience and the growth of our business. This global role will enable accelerated growth for AWS by leading processes across a broad set of stakeholders including business leaders, sales planners, field operations, and central operations teams.
They will advise tooling partners on business requirements, and they will use effective communications, strong relationships, and sophisticated data-driven insights to support change management.
The leader for this program should have 15+ years’ experience in Sales Planning or Sales Operations. We are especially looking for builders – people who understand what it takes to build a capability and know how to implement scalable solutions and mechanisms – to serve in a rapidly growing and dynamic team. This leader will be able to work backwards from business strategies, and is able to invent and simplify. As part of this role, this leader will be engaging with stakeholders across many global AWS teams and partners and will be expected to build trust through understanding.
Key job responsibilities
You are the Single Threaded Leader of a global SMGS sales operation program, with a matrixed team that you lead to develop and execute the end-to-end program to: 1) effectively define end-customers and partners into a new data structure and execute AWS-wide updates for all business units, 2) develop AWS policy to support this program – access, governance, management; and 3) lead the change management and communications process.
You collaborate and influence business owners and executives in the development and expansion of this program, and support data-driven decision-making. You adapt to a rapidly-evolving environment and bring excellent verbal and written communication skills, and will be an integral part of the SMGS Ops team, partnering closely with a broad range of stakeholders. You actively recruit bar-raising talent and continuously develop your team.
You demonstrate strengths in problem solving, analytics, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. You identify, resolve, or provide guidance to resolve complex issues. This role leads a matrixed (dotted line) global team of sales planners, FSOs, Planning Tools, Data Management, Econometrics, Finance, and Revenue experts from across the business.
About the team
The Global Sales Planning and Compensation (GSPC) team is a critical partner to our global sales organization. We lead: annual, in-year, and goals planning; policy & governance; operations; performance targets; sales compensation design; and communications & enablement to motivate and guide our field teams to achieve strategic business goals. As AWS continues its rapid growth, this team plays an important role in scaling processes to support thousands of sellers across numerous industries, geographies, and product lines. Your expertise and leadership will help take this team to the next level.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
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Work/Life Balance
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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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