Fiserv

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Manager - Reverse Supply Chain Operations

What does a successful Reverse Supply Chain Operations Manager do?

As a Reverse Supply Chain Operations Manager, you will be responsible for a team of 60+ Repair and Vendor Management professionals to help set priorities, monitor current demand signals, tweak relevant forecasts, drive purchases of necessary repair parts, and ultimately coordinate the repair and delivery of refurbished hardware for our business unit. This role has direct oversight of Fiserv’s in-house Repair Center as well as over $10M in annualized spend across 10+ outsourced vendors. The Manager will utilize reporting based on a multitude of demand streams and collaboration with colleagues, both within and outside of the organization, as well as our customers to ensure the adequate flow of fully refurbished units for shipment to our customers. The ideal candidate for this role will be able to jump in, understand the current processes, make recommendations, and ultimately implement processes to move the department, and the organization as a whole, forward. This role is ideal for a self-starter with a strong background in reverse supply chain management or process improvement who wants to make a lasting impact on the organization and grow their career in other aspects of supply chain.

In this role, you can look forward to:

In this role, you can look forward to working in a fast-paced environment with a team of great people focused on moving our organization forward. You will be able to help implement new new processes to shape the forward-looking direction of the department. This role has high visibility to the senior leaders of the organization, giving multiple opportunities to present, inform, and execute highly impactful repair, vendor management, transportation, and inventory related items. You will gain great experience in the overall repair supply chain stemming from multiple repair providers, transportation to our three warehouses across the US for stocking, and finally distribution to both small businesses and large, international chains alike.

Basic Qualifications for Consideration:

• Bachelor’s Degree in Engineering, Business Administration, or Finance
• 8+ years of experience in a repair or manufacturing environment with distribution, with at least 5+ years of experience in repair
• 5+ years of People Management experience
• 2+ years of experience in a vendor management related role
• Demonstrated ability to communicate complex plans up to Senior Management in an impactful, and concise manner
• Root Cause Analysis and problem solving abilities
• Strong analytical capabilities to perform complex calculations quickly
• Experience with complex Microsoft Excel calculations including VLOOKUP, Pivot tables, creating models based on 3+ different inputs
• Knowledge of basic accounting principles including P&L, Balance Sheet, Excess and Obsolescence, and Accounts Payable terminology

Preferred Qualifications:

• LEAN, Six Sigma, or Project Management Certification
• Electronics repair experience
• Contract negotiation experience
• Experience with international transportation and logistics
• Experience with Consumer Electronics or Payment Solutions
• Experience with Oracle or SAP
• Experience with Data Analytics

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.