Pacific Life

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a Senior Metric and Reporting Capability Lead II to join our Operational Risk & Resilience (OR&R) team in Newport Beach, CA.

As a Senior Metric and Reporting Capability Lead II, you will support the Governance & Reporting service by leading the design, governance, and continuous improvement of operational risk metrics, dashboards, and reporting frameworks. Your work will enable data-driven decision-making by ensuring the accuracy, consistency, and scalability of metrics across the Operational Risk & Resilience team.

The ideal candidate brings deep expertise in operational risk, data governance, and business intelligence, with a proven ability to translate complex risk data into actionable insights. This role partners closely with risk management, compliance, engineering, and business stakeholders to ensure the integrity, consistency, and scalability of metrics and dashboards.

You will fill a new role that sits on a team of team of 35 people in the Operational Risk & Resilience department, which is a subset of Enterprise Risk Management. Your colleagues will include Service Owners, Service Managers, Service Leads, and Capability Leads within 3 teams: GRC, Operations, and Engineering as supported by OR&R Service Leads who function as liaisons to the 1st line of defense.

How you’ll help move us forward:

• Establish and govern enterprise-wide operational risk metrics that align with regulatory expectations and internal risk frameworks, ensuring consistency and transparency across the organization
• Design and implement scalable reporting solutions that provide real-time visibility into key risk indicators (KRIs), and other metrics enabling proactive risk management and decision-making
• Drive data quality and integrity initiatives by collaborating with data governance, engineering, and risk teams to ensure accurate and reliable risk reporting
• Translate complex risk data into actionable insights for senior leadership and risk committees, supporting strategic planning and risk mitigation efforts
• Champion automation and self-service reporting tools, reducing manual effort and increasing efficiency in risk reporting processes.
• Continuously monitor and refine reporting frameworks to adapt to evolving regulatory requirements, business needs, and emerging risk trends.

The experience you bring:

• BS in Statistics, Math, Science or equivalent
• 8+ years of experience with data visualization or data analytics
• 4+ years of experience developing dashboards and reports using PowerBI
• Proven expertise in metric design, reporting frameworks, and BI tool implementation
• Strong understanding of data modeling, ETL processes, and data governance principles
• Proficiency in SQL and at least one major BI platform (e.g., Power BI, Tableau)
• Excellent communication and stakeholder management skills.
• Understanding of risk management principles
• Strong attention to detail, critical thinking, and problem-solving skills

What makes you stand out:

• Experience with Archer GRC tools
• Strategic thinker with a passion for data and storytelling
• Strong business acumen and ability to influence at all levels of the organization
• Detail-oriented with a commitment to data accuracy and integrity
• Comfortable navigating ambiguity and driving clarity in complex environments.

You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$134,280.00 - $164,120.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.