Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone.
Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.
OVERVIEW
We’re looking for a mission-minded data & insights expert to join our Innovation Lab’s Product R&D team, a fast-moving, cross-functional group focused on building AskCR. Your role will blend program management, product operations, and data strategy to help deliver the best of CR’s product expertise to our members.
AskCR is a pro-consumer, expert-backed AI that offers advice using CR’s trusted information. We are one of the only AI-powered experiences backed by over 100 human experts, and incentivized to deliver on a pro-consumer mission.
As the Data Operations Analyst on the AskCR team, you’ll play a key role in tuning and scaling an AI product grounded in institutional integrity and human expertise. You’ll create workflows and internal tools that spark a two-way feedback loop between CR’s experts and CR’s audience–transforming expert insights into AI recalibrations and user insights into guidance for our researchers and journalists.
Your work will ensure AskCR remains accurate, transparent, and worthy of trust as it grows. It’s a rare opportunity to work on a live, in-market, purpose-driven product connecting dots between users, experts, and product teams.
This is a remote position and is not eligible for sponsorship.
How You'll Make An Impact
As a Data Operations Analyst focused on AskCR, you will:
ABOUT YOU
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FAIR PAY AND A JUST WORKPLACE
At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT.
Salary ranges
Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws. Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.
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