Client Service Manager (f/m/x)

Job ID:R0394521

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed: 2025-07-14

Location: Luxemburg

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division. Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

Acting as the Client Services Relationship on the Corporate Trust Team in Luxembourg, managing a portfolio of global clients ensuring that they receive optimal service levels and that relationships remain strong and effective at all times.

The products in scope will be Project Finance, Securitizations, Loan Agency, and Escrow Services ( including fiduciary, accounts and deposits). The role will also entail Sales activities to penetrate the Luxembourgish market with these products and attend industry conferences.

Responsibilities

• Ensure that Deutsche Bank’s business strategies are followed and implemented, including the retention of existing business and working with Sales team in pursuit of new business and cross-selling opportunities.
• Review draft documentation for new and existing transactions where Corporate Trust is appointed to act.
• Negotiate terms of documentation from Deutsche Bank’s perspective with the transaction parties (corporates, sovereign or bank issuers, borrowers, banks, other parties and their lawyers etc).
• Arrange for the signing of and, where applicable, the closing of new transactions.
• Deal with clients requests for amendments to terms and conditions of existing transactions, waivers, and restructurings, liaising with the Transaction Management Group & external counsel and instructing back office to ensure timely update of internal records post amendment.
• Develop a sales strategy in Luxembourg, attending industry conferences and preparing pitch books in co-operation with the EMEA Sales Team.

Skills

• Experience in a similar role or in a Corporate Trust, capital markets, or investment banking background with good operational experience, with exposure to agency and trust services.
• Legal Background or documentation review experience would be an advantage.
• Excellent interpersonal skills, client focused, the ability to assert themselves and be able to deal with people at all levels of the organisation.
• An ability to handle a variety of tasks at a time and a flexible approach. The credibility and confidence to liaise effectively at senior levels.
• English is mandatory and preferably possess some language skills, in particular German. French or Luxembourgish language would be an advantage but not mandatory.

The successful candidate will be asked to present a recent criminal record.

Well-being & Benefits

• Emotionally and mentally balanced:
• We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.
• Physically thriving:
• We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. We offer an in-house gym, standing desks, medical check-ups and promote healthier ways of working.
• Socially connected:
• We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.
• Financially secure:
• We support you to meet personal financial goals during your active career and for the future.
• Thus, we offer two pension contribution plans, a worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, as well as a Corporate Benefits platform

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.

Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.

Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.