Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Manager of Issue Management and Operational Losses plays a pivotal role in enhancing Mountain America Credit Union’s risk governance framework. This position is responsible for overseeing the full lifecycle of operational risk issues and loss events, ensuring effective identification, remediation, and reporting.

This leader will drive the design, execution, and continuous improvement of the Enterprise Issues and Losses Program. The role requires close collaboration across business units to ensure alignment with regulatory expectations, internal policies, and the enterprise risk strategy. The manager fosters a culture of accountability, learning, and operational resilience.

Job Description

LOCATION

Mountain America Center

9800 S Monroe St

Sandy, UT 84070

SCHEDULE

This is a hybrid schedule with Wednesdays and Thursdays as in office days (depending on business need). Scheduled hours can be flexible, generally between 7:00am-6:00pm

To be effective, an individual must be able to perform each job duty successfully.

Issue Management

• Oversee the end-to-end lifecycle of operational risk issues, including identification, documentation, escalation, and remediation.
• Ensure timely resolution of issues in accordance with internal standards and regulatory expectations.
• Collaborate with business units to perform root cause analysis and develop sustainable corrective actions.
• Maintain a centralized issue inventory and ensure data integrity and consistency.

Operational Loss Management

• Lead the identification, documentation, and analysis of operational loss events.
• Coordinate with business units to ensure accurate and timely reporting of losses.
• Analyze trends and emerging risks from loss data to inform risk mitigation strategies.
• Support the development of loss scenarios for risk assessments and capital planning.

Governance & Reporting

• Develop and maintain policies, procedures, and governance documentation for issue and loss management.
• Deliver insightful reporting to executive leadership and risk committees, including dashboards, KRIs, and Board-level summaries.

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience

• Bachelor’s degree in finance, risk management, economics, or related field required; advanced degree preferred.
• Minimum of 5 years of experience in operational risk, internal audit, or risk testing within financial services.
• Strong understanding of operational risk frameworks, issues management, operational losses and program management.

Certifications

• Preferred certifications: CUERME, CRM, CRCMP, or similar risk-related credentials.

Skills

• Strategic thinking with strong analytical and problem-solving capabilities.
• Strong analytical skills with the ability to aggregate, interpret, and visualize complex risk data.
• Ability to respectfully question, escalate, and provide alternative perspectives when identifying potential risk through credible challenge.
• Builds trust with business partners by using facts, regulatory knowledge, and clear communication to influence outcomes.
• Excellent written and verbal communication skills.
• Proficiency in GRC platforms (e.g., Archer) and risk reporting.

Leadership and Organization Development

• Demonstrates ownership and accountability in delivering high-quality risk governance and reporting outcomes.
• Fosters a culture of transparency, accountability, and continuous improvement.
• Provides mentorship and guidance to junior team members and peers.
• Aligns team activities and deliverables with enterprise risk strategy and organizational goals.
• Builds strong cross-functional relationships to influence outcomes and promote a unified risk culture.
• Builds strong cross-functional relationships to influence outcomes and promote a unified risk culture.

Scope and Strategic Impact

• Supports the execution of the enterprise risk framework by managing issue and loss governance structures.
• Enhances enterprise-wide risk visibility by aggregating and synthesizing issue and loss data across business units.
• Provides critical insights to executive leadership and risk committees through dashboards, KRIs, and Board-level reporting.
• Drives consistency and quality in risk governance documentation and reporting templates.
• Collaborates cross-functionally to embed issue awareness and loss prevention into operational and strategic decision-making.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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