Fiserv

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

FTS EMEA - Infrastructure Solutions - Systems Operations Support

Job Description: 24x7 IT Tech Support Operations

What does a successful IT Tech Support Operator do ?

We are seeking a highly motivated and technically skilled individual to join our team as a 24x7 IT Tech Operator. In this role, you will be responsible for providing efficient and effective technical support to our organization's employees and clients. The ideal candidate should have a strong background in IT troubleshooting, excellent communication skills, and the ability to work in a fast-paced and dynamic environment.

What you will do

• Provide first-level technical support via phone, email, and chat to end-users experiencing hardware, software, and network-related issues.
• Diagnose and resolve technical problems, including desktop/laptop issues, software installations, network connectivity, and printing problems.
• Utilize remote access tools to troubleshoot and resolve issues on user devices.
• Document all support incidents, interactions, and solutions in the helpdesk ticketing system.
• Escalate complex technical issues to higher-level IT support teams and collaborate closely with them to ensure timely resolution.
• Assist with password resets, account unlock requests, and access management.
• Ensure proper recording, tracking, and closure of all issues, adhering to defined service level agreements (SLAs).
• Provide clear and concise communication to end-users, ensuring they understand the steps being taken to resolve their issues.
• Stay up-to-date with the latest IT trends, technologies, and best practices to enhance technical knowledge and problem-solving skills.

What you will need to have

• High school diploma or equivalent; relevant technical certifications or coursework are a plus.
• Proven experience in a technical support role, preferably in a helpdesk environment.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite, email clients, and common business software applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and the ability to think logically and critically.
• Exceptional communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
• Customer-centric attitude with a strong sense of empathy and patience.
• Ability to work independently and collaboratively in a team-oriented environment.
• Flexibility to work in a 24x7 rotating shift schedule, including nights, weekends, and holidays.

What would be great to have

• This is a full-time position based in Basildon, requiring on-site presence in our Fiserv office.
• Competitive compensation package with benefits, including healthcare, retirement plans, and professional development opportunities.
• Opportunities for career growth within the IT department and the broader organization.

If you are a dedicated problem solver with a passion for providing exceptional technical support, we encourage you to apply for this exciting opportunity. Join our team and contribute to the smooth operation of our IT systems while helping our users navigate the digital landscape.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.