Singapore Management University

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• This position is for Lee Kong Chian School of Business (LKCSB).
• Academic & Programme Administration
  • Assist in the day-to-day operational execution of the MiM programme, ensuring smooth programme delivery.
  • Maintain and update a repository of course materials, academic policies, and student portal content.
  • Coordinate course registration, scheduling, and student evaluations, ensuring timely execution.
  • Support faculty members on exam administration, documentation, and classroom logistics.
  • Assist in the translation and adaptation of programme-related materials, working with external resources when necessary.
  • Coordinate the translation of key system materials to facilitate smooth student onboarding and engagement.
  • Provide classroom support, including weekday evenings and Saturdays, when required.
• Student & Alumni Support
  • Serve as a first point of contact for students, addressing queries and providing guidance on academic and administrative matters.
  • Coordinate student orientation, career talks, workshops, and alumni networking events.
  • Maintain and update the student and alumni databases to track engagement and outcomes.
• Accreditation & Academic Support
  • Provide administrative support for programme accreditation and academic review processes.
  • Assist in curriculum updates and documentation to ensure compliance with academic standards.
• Event & Logistics Coordination
  • Support the planning and execution of local and overseas learning experiences, ensuring smooth operations.
  • Manage event logistics, venue bookings, travel arrangements, and materials preparation.
• Budgeting & Finance Support
  • Assist the Programme Manager in managing programme budgeting and financial tracking.
• Other Duties as Assigned
  • Support additional tasks and projects as needed to ensure the success of the MiM programme.

Qualifications

• Undergraduate degree with a minimum of 3 years of relevant work experience.
• Experience in programme administration, student services, or operations—preferably within a higher education or training environment—will be an added advantage.
• Proficiency in Mandarin is preferred to support the needs of a diverse student population and facilitate communication with Mandarin-speaking stakeholders.
• Strong analytical and organisational skills with a high level of accuracy and attention to detail.
• A collaborative team player who is also capable of working independently with initiative and sound judgment.
• Excellent interpersonal, written, and verbal communication skills to engage effectively with faculty, students, and administrative stakeholders.
• Able to prioritise and manage multiple tasks in a dynamic, fast-paced environment, and make timely, well-considered decisions under pressure.
• Digitally competent and comfortable with administrative systems; proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Adaptable and resourceful, with a proactive attitude toward process improvements and service excellence.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.