Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You will lead complex user experience design programs and provide strategic direction for our Enterprise Customer Experience organization, supporting global business transformation efforts. As a senior member of the Experience Design Team, you will represent and conduct user experience design at Rockwell Automation. You will participate in the full development lifecycle—from initial research and conceptualization through evaluation and delivery, mentoring peers and influencing strategy. You will work with specialists on department user experience design and I.T. enterprise architecture teams, developers, and collaborate with multiple department teams to conceptualize, design, test solutions. You will collaborate with management, sales, marketing, engineering, and quality teams to ensure designs are implemented. Design will be conducted in collaboration with the broader design community.

You will report to the CX Design Leader.

Your Responsibilities:

• You will collaborate with business transformation project teams to apply best-practice user-centered design and usability engineering techniques to new customer, partner, and employee experiences across CRM, partner portals, customer portals, and commerce platforms, using technologies such as Adobe Experience Manager, MuleSoft, Salesforce, and SAP Hybris.
• You will understand how customers, partners, and employees use current enterprise platforms, and use that knowledge to improve new platforms.
• You will maintain mockups, wireframes, scenarios, prototypes, navigation maps and other design artifacts. Validate designs with partners and adjacent teams.
• You will define user interfaces and interaction styles which result in improved user productivity and deliver value. Validate designs with partners and adjacent teams.
• You will improve the user-centered creativity and design methodology.
• You will stay current with trends and best practices in the user experience/usability and enterprise platform design domains.
• You will use user research and collaborate with department teams to translate our goals into the best enterprise experience solutions for our business.
• You will keep informed of new developments in the user experience design field. Participate in technical and developmental training opportunities.
• You will help develop UI guidelines.
• You will recommend new tools and methods to support the work of the broader design user experience community.
• You will partner with others through mutually supportive professional relationships, open and direct communications and respect. Frequently work with senior partners to influence design direction and gain agreement.
• You will take ownership of assignments by understanding expected outcomes, requesting help.
• You will lead small to medium scoped UX projects and mentor junior designers.

The Essentials - You Will Have:

• Bachelor's degree in interaction/user experience design, human factors, cognitive or behavioral science, or related discipline required (or equivalent demonstrated experience and expertise).

The Preferred - You Might Also Have:

• At least five years of experience in interaction and user experience design for CRM and ecommerce, within B2B businesses.
• Portfolio of work /samples of interaction design work required
• Experience using Figma®, Maze, Miro and prototyping tools
• Experience designing complex B2B commerce platforms
• Can simplify the complex problems without compromising function
• Experience with direct vs. distributor-led sales models
• Experience with cart, checkout, and order management UX
• Understand Quote workflows
• Know how to balance UX needs with business constraints (compliance, legal, scalability)
• Understand the complex tool ecosystems
• Can scope and distill the most important context information and system relationships
• Use UX research and data to validate design decisions
• Conduct User research and A/B testing
• Map workflows and identify pain points in complex, multi-step, multi-personas workflows
• Have designed for B2B industrial, manufacturing, or engineering-heavy applications
• Understand ERP, CRM, and procurement system interactions (SAP, Oracle, Salesforce)

Experience (Preferred but Not Mandatory)

• Experience with complex product configurations (e.g., PLCs, HMIs, and machine systems).
• Modular product selection and dependency validation UX.
• Familiarity with AI-powered UX features (i.e. product recommendations, pricing optimization)
• Experience with workflow automation UX (e.g., AI-driven quote approvals).
• Design role-based dashboards for industrial users
• Have designed UX for aftermarket services, license renewals, or complex support ecosystems

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.