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About Gen:

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. 

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. 

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About The Role

ReputationDefender® provides online reputation and digital privacy solutions for individuals and businesses. ReputationDefender is looking for a sales professional who can thrive in a fast-paced environment that is competitive and constantly changing. As an Account Manager, you will be responsible for overseeing progress on client accounts, maintaining customer satisfaction, finding solutions to any concerns presented by the client, and proactively looking out for the client’s best interests related to the account in question.

Job Responsibilities

  • The Account Manager will be the primary customer-facing representative of ReputationDefender.
  • The ideal candidate must be able to:
  • Manage, develop, and maintain a portfolio of accounts representing approximately $1.5M.
  • Understand, position, and sell the portfolio of ReputationDefender products and services.
  • Develop and maintain a quality pipeline of services and opportunities within the targeted account area.
  • Assist clients with the onboarding process, which includes understanding the client’s objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client’s objectives. Provide technical/functional support, advice, and SEO/online reputation best practices to customers and prospective clients.
  • Liaise with the Publishing and Editorial, Product Management, and Advanced Client Solutions teams to ensure the client’s needs are met and identify new opportunities.
  • Find and develop new cross-sell and upsell opportunities that best fit the customer’s needs through their engagement.
  • Ensure successful delivery of client solutions throughout each account’s lifespan.
  • Thrive in a busy work environment with a high volume of tasks.
  • Make a minimum required number of outbound calls to current ReputationDefender’s clients.
  • In real-time, accurately track and record customer communications in Salesforce.
  • Gather feedback from customers and relay the information to management to improve ReputationDefender’s products and services
  • Be a positive contributor to the team to maximize ReputationDefender LLC's short and long-term revenue targets.

Requirements

  • 1-2 years of experience in a sales position with assigned sales targets, as well as a proven ability to meet or exceed assigned sales targets
  • Advanced knowledge of the Internet and Internet search technologies
  • Computer literacy and product or technical expertise in online privacy, SEO, and social media
  • Strong consulting, written and verbal communication skills
  • Strong analytical, problem-solving, negotiation, and organizational skills
  • Track record of success in a fast-paced, independent account management role
  • History of consistent quota attainment
  • Immediate responsiveness to all internal and external inquiries, ability to multitask 

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. 

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Confirmed 21 hours ago. Posted 30+ days ago.

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