Senior Business Intelligence Analyst - Customer Care

GoDaddy

Senior Business Intelligence Analyst – Customer Care

Gilbert, Arizona; Scottsdale, Arizona; Tempe, Arizona

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  • Overview
  • Success Profile
  • Job Description
  • Benefits
  • Trending
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Overview

GoDaddy engineers are shifting the global economy to support small businesses worldwide to create beautiful online experiences for their customers that help them grow and manage their business. We work fearlessly to build innovative solutions, platforms and business applications tailored to the unique needs of the small business owner. Using a collaborative, agile, small team approach we make cutting edge technologies simple and effective. Our team of technologists do the heavy lifting, so our customers can focus on making their dreams come true.

  • Full-time
  • Level: Mid
  • Travel: Yes

Success Profile

What makes a successful Senior Business Intelligence Analyst – Customer Care employee at GoDaddy?
Check out the traits we're looking for and see if you have the right mix.

  • Problem-solver
  • Focused
  • Organized
  • Self-starter
  • Strategic
  • Visual
0 10
  • Adaptable
  • Detail-Oriented
  • Communicator
  • Multi-Tasker
  • Creative
  • Perceptive
  • Tech Savvy
  • Quick-Thinking

Job Description

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

Job Description Summary
We are looking for a professional who has a passion for data and supplying their customers with insights. You’ll work closely with the Customer Care team here at GoDaddy, creating reporting to optimize performance. You will be collaborating with the Marketing and Operations to drive revenue and customer engagement. You know and love working with analytic tools including Tableau and Excel, can write excellent SQL and scripts, and can use your technical skills and creative approaches to solve the unique problems. You’ll take quick action based on your analysis and observations to shift chat focus as well as developing strategies for long term improvement.

Responsibilities

  • Create dashboards and analysis to for all levels of the Care organization to drive efficiency and uncover coaching opportunities
  • Analyze, visualize, and provide insight on significant amounts of data and build end-to-end reporting solutions to support company initiatives
  • Build dynamic and rich dashboards using out-of-box features, customizations, and visualizations
  • Perform large-scale data analysis and develop effective models for segmentation, classification, optimization, time series, website behavior, etc.
  • Identify actionable insights, suggest recommendations and influence the direction of the business by effectively communicating findings to cross functional groups
  • Explore and recommend emerging technologies and techniques to support/enhance BI landscape components
  • Write and create custom reports


Requirements

  • 4 to 5 years of Business Intelligence experience
  • Need to have solid experience with SQL databases, stored procedures and have created data marts
  • Ability to write efficient SQL statements (SQL, HiveQL)
  • 3+ years of experience with data analysis in a high energy dynamic environment
  • 2+ years of experience with business intelligence tools (Tableau and Excel preferred)
  • Hands on and deep experience with schema design and dimensional data modeling
  • Ability to analyze data to identify deliverables, gaps and inconsistencies
  • Experience with web analytics tools (Google Analytics, SiteCatalyst, etc.)
  • Excellent communication skills including the ability to identify and communicate data driven insights
  • BS/BA in Computer Science or Mathematics

#LI-JA1

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

Job ID R001880 Apply

Benefits

  • Healthcare

    GoDaddy helps keep employees fit and healthy with generous health benefits. From the best medical, vision, dental, and disability to on-site health and wellness assessments and employee assistance plans.

  • Tuition Reimbursement

    GoDaddy is a strong believer in the value of higher education. The Education Reimbursement Program encourages our employees to pursue further education and advancement at the company.

  • Professional Development

    GoDaddy offers programs to help advance the careers of our employees. Programs include instruction led by our trainers, as well as opportunities for Tuition Reimbursement.

  • PTO

    GoDaddy encourages employees to take time away from work to Live Passionately. GoDaddy goes above and beyond to provide opportunities to enjoy time away from work and we provide generous time away to rest & recharge.

  • Work/Life Balance

    We know that maintaining a work/life balance is the key to success. At GoDaddy, we provide many perks and amenities to help facilitate this balance.

  • Retirement Plans

    GoDaddy looks closely at the retirement provisions and provides a competitive 401k employer match program. Our retirement plans are designed to fund a comfortable retirement for our employees.

The product team combines data and customer insight to deliver impactful experiences around the world. Working here is an opportunity to make a difference globally by helping individuals make a living and bring their ideas from inception to reality.

Steven Aldrich, Chief Product Officer

The amazing thing about GoDaddy wasn't that we were able to define a company standard and have that standard meet or exceed our goals in defining it. The amazing thing was how open the teams were to joining forces to investigate, decide, evangelize and engage on a change like this.

Chris Evans, VP of Engineering

I haven't met a developer yet who doesn't want to change the world for the better with their work.

Blake Irving, GoDaddy Board Director & Former CEO

The product team combines data and customer insight to deliver impactful experiences around the world. Working here is an opportunity to make a difference globally by helping individuals make a living and bring their ideas from inception to reality.

Steven Aldrich, Chief Product Officer

The amazing thing about GoDaddy wasn't that we were able to define a company standard and have that standard meet or exceed our goals in defining it. The amazing thing was how open the teams were to joining forces to investigate, decide, evangelize and engage on a change like this.

Chris Evans, VP of Engineering

> <

  • Mastering the Feedback Loop, by Steven Aldrich
    - Chief Product Officer at GoDaddy

    Read More

  • The Innovative Soul of an Engineer, by Sam Ng
    - Senior Director of Engineering at GoDaddy

    Read More

  • Hiring for Culture, by Chris Evans
    - Vice President Of Engineering at GoDaddy

    Read More

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Confirmed 9 hours ago. Posted 30+ days ago.

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