Zalando

THE ROLE & THE TEAM

As the Principal Product Designer on the Scale + Efficiency Studio team within Zalando Lounge, you will lead initiatives that unlock the ambitious growth goals of Europe’s favorite shopping club. Millions of customers come to Lounge for great deals on a daily refreshed assortment of fashion and lifestyle – our vision is to transform this business by tightly integrating the processes, tools and workflows on the back-end of the business that power an exceptional Customer Experience on the front-end. The role is and Individual Contributor but at the same seniority as a Design Manager. You will report to Thomas Schluchter.

The Scale + Efficiency Studio operates at a critical intersection, bridging the Business-to-Customer (B2C) experiences of Zalando Lounge with the Business-to-Employee (B2E) and Business-to-Business (B2B) tooling that underpins our operations. Our team includes Product Designers dedicated to commercial growth and loyalty initiatives on the Lounge platform (B2C), as well as those focused on developing employee-facing tools for departments like Markets, Supply, and Pricing (B2E/B).

This unique placement requires a profile with high seniority and extensive experience across B2C, B2B, and B2E domains, allowing us to connect the customer-facing and internal/partner-facing sides into an efficient service ecosystem. A key aspect of this role involves designing products that leverage Machine Learning (ML) and Artificial Intelligence (AI) for improving efficiency, decision-making and forecasting.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well. We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process. do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will accelerate the delivery of critical projects across both B2C and B2E initiatives, either by direct execution or by effectively pairing with responsible designers. Your solutions will be inspiring to customers, brand partners, and colleagues, raising the bar for solution design quality.
• You will drive a long-term project focused on creating and maintaining a shared, end-to-end mapping of the service ecosystem within the Core Value Creation flow and its impact on the Customer Experience (CX). This will empower the organization to proactively identify and address process bottlenecks leading to poor CX.
• You will foster collaboration between the customer-facing and employee/partner-facing sides of the business, facilitating exchange and identifying opportunities for synergistic projects. You will bring big-picture thinking to life through collaboration, craft, and a proactive mindset.
• You will elevate the design maturity within the B2E side through structured collaboration and by raising the bar on Discovery and Definition phases. This will allow Senior designers to focus more on craft, quality of execution, and speed of delivery.
• You will oversee the implementation of the B2E frontend strategy, including establishing a modern, scalable Design System and the gradual migration of legacy interfaces, in close collaboration with the Frontend Engineering community.
• As a customer-focused design thought leader and role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.
• You will partner with design management and work with executive leaders. You will spearhead design initiatives, design ops workstreams, and advances in product development practices.

WE’D LOVE TO MEET YOU IF

• You have at least 7 years of product design experience, with a strong background in working on ambiguous strategic projects and a passion for innovation.
• You bring excellent design craft to nimbly make the customer experience vision tangible, as well as to provide bar-raising feedback for your senior design colleagues.
• You possess a solid range of design skills in your ever-growing toolkit, including user research, workshop facilitation, UX, and UI design, to ensure fluid and holistic customer journeys.
• You are able to cultivate focus amid uncertainty and communicate your perspective clearly in both spoken and written forms.
• You have experience envisioning and delivering experiences that are remarkable and scalable by working in cross-functional teams and by partnering with varied stakeholders.
• You have demonstrated commercial acumen, with a deep understanding of business principles and how design impacts commercial outcomes.
• You have strong experience spanning both Business-to-Employee/Business (B2E/B) and Business-to-Consumer (B2C) domains.
• You have proven experience in raising design maturity within organizations and a solid understanding and practical application of Service Design principles.
• You have a passion for, and ideally experience with, designing productivity applications that leverage ML/AI for automation, decision-support and forecasting.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Zalando SE

Zalando is Europe’s leading online platform for fashion and lifestyle, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 35+ million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all the applications must be completed using the online form - we do not accept applications via e-mail.

Recruiter

Benan Ababay

benan.ababay@zalando.de

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.

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