Intuit

Job Overview

Come join Intuit as a Principal, Business Operations within the Global Business Solutions Group (GBSG) Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.

As a key leader within the GBSG Customer Success Business Operations team, you will partner with executive leadership and cross-functional teams to drive strategic planning, lead critical initiatives, and ensure successful execution of top business priorities. This role plays a vital part in connecting our mission to strategy to outcomes, bringing rigor and discipline to our planning processes, and delivering measurable impact for both customers and the company.

Responsibilities

• Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy
• Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision-making and results delivery at scale for our customers
• Conduct data-driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers
• Frame decisions and lead discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions and plans for change management to address business performance challenges
• Develop and maintain relationships with cross-functional stakeholders throughout Intuit at all levels of seniority to jointly develop solutions to complex business problems and ensure we are operating within the broader Intuit-wide annual and quarterly planning processes
• Develop and communicate the Leader's strategy, business, and people (team & culture) agenda; drive planning for town halls, off site visits and other high visibility, critical leadership meetings
• Monitor the execution of strategic priorities and ensure goals / KPIs are met

Qualifications

• Relentless drive for excellence, pushing boundaries, challenging the status quo, and bringing a sense of urgency to execution
• 8+ years of experience in strategy & operations, management consulting, finance, analytics or operations at a top company. Strong business acumen, financial acumen, and data-driven decision-making skills with experience building financial or analytical models.
• Ability to operate and think at both a “10,000 foot” strategy level (e.g. framing and conducting analysis to recommend changes to our long-term goals) and closer to the ground (e.g. recommendations to improve quarterly performance against an operational metric, and follow through with execution)
• Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front-line managers
• Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross-functional environment
• Ability to identify and address key barriers to growth in an environment with high levels of ambiguity and visibility from senior stakeholders