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As a GTM Strategy and Operations Business Partner for our Customer Experience (CX) Organization, you will be a crucial collaborator and primary business partner to CX leaders, empowering them to effectively manage their teams, improve our customers’ experience, and drive growth for Everlaw. This is a unique opportunity to make an impact and influence the full spectrum of CX operations including: annual planning (e.g., team structures, customer segmentation, coverage models, target setting), ad-hoc analyses and projects to drive optimization (e.g., diagnosing changes in metrics, identifying opportunities to grow our customers and increase customer retention, and day-to-day operations (e.g., forecasting, advising on deal structures, collaborating with GTM systems and processes teams). In this role, you will be part of our GTM Strategy and Operations team working alongside other business partners, GTM Analytics Specialists, and GTM Systems Analysts, all working together to support our Sales and Customer Experience organizations.

Everlaw’s mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

  • We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
  • We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

  • Act as primary business partner to CX leaders to help them run their teams – you will be on the frontline of providing leverage, insights, advice, and data-driven PoVs to inform the decisions of the teams you support.
  • Provide CX leaders and the broader GTM and company leadership an external and objective point of view on the operations and performance of the business.
  • Aid in developing the GTM structure and strategy for supported teams including coverage models, team structure, roles and responsibilities, segmentation, Sales-CX handoffs and collaboration, and territory design methodology.
  • Execute annual planning for supported teams.
  • Support day-to-day operations of the team either through direct support or by facilitating connections and collaboration with appropriate cross-functional teams.
  • Aid in development of incentive programs for supported teams spanning MBOs, SPIFFs, and variable compensation.
  • Understand and report on the status and performance of supported teams through ad hoc and recurring rhythm of the business reporting and readouts.
  • Manage engagement with the GTM systems and process teams on behalf of supported teams to develop systems, tools, and processes to support them

About you...

  • You have a minimum of 5 years of experience in CX, sales or CX operations, or other related experience working within or with GTM teams
  • You have a Bachelor’s degree or higher in a related field.
  • You have the ability to manage cross-functional stakeholder relationships (from junior ICs to sales and other functional leaders) to effectively execute projects and day-to-day work.
  • You possess strong written and oral communication skills. You are adept at crafting slide decks and delivering compelling live presentations.
  • You can manage conflicting priorities in resource-constrained environments by developing prioritization frameworks, obtaining stakeholder buy-in, and executing agreed-upon priorities, including new projects and tasks.
  • You excel at solving ambiguous problems related to GTM topics such as strategy, structure, and team performance. You can drive solutions through problem identification, framing, hypothesis testing, work planning, analytics, and effective communication of outcomes to stakeholders and senior leadership.
  • You develop informed points of view on GTM problems, issues, and opportunities by leveraging data analysis, stakeholder input, internal and external best practices, and on-the-ground observations.
  • You have hands-on experience and familiarity with all aspects of supported GTM teams, including their primary objectives, processes, workflows, performance metrics, best practices, and productivity drivers.
  • You can execute change management across GTM teams to help evolve our GTM structure and strategy.
  • You possess strong analytical skills and experience with relevant tools to solve common GTM problems, including working with large datasets, data aggregation and synthesis, and trend analysis.
  • You are skilled at distilling complex concepts, analyses, and insights into presentable and easily digestible formats.
  • You demonstrate a commitment to data-driven decision-making, showcasing your ability to identify the most relevant data and analyses to inform problem-solving and decision-making processes.

Benefits

  • The expected salary range for this role is between $125,000 - $160,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Find out more about our Benefits and Perks

Perks

  • Work in our downtown, BART-accessible Oakland office
  • Flexible work-from-home days on Tuesdays and Fridays
  • Monthly home internet reimbursement
  • Select your preference of hardware (Mac or PC) and customize your desk setup
  • Enjoy daily catered lunches along with a wide variety of snacks and beverages in the office
  • Bond over company-wide out-of-the-box events and fun activities with your team
  • Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
  • Take advantage of learning and career development opportunities 
  • Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
  • One of Wealthfront’s 2021 Career Launching Companies and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
  • One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
  • #LI-JD1
  • #LI-Hybrid

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you! 

About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today. 

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Everlaw requires all of its employees to be fully vaccinated for COVID-19, unless a medical or religious exemption applies. If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you have received a medical or religious exemption.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.

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Confirmed 11 hours ago. Posted 15 days ago.

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