Consulting Practice Director


Company Type

Preferred Qualifications


Manage the Professional Services (PS) Manila Functional Implementation teams that provide consulting and implementation services for North America and EMEA regions; build and maintain a high-quality service delivery teams and serve as the primary contact for the Functional Services Manila practice to the onshore PS teams and local management team.


  • Participates with other senior managers to establish strategic plans and objectives for the Manila Professional Services team.

  • Makes decisions on administrative or operational matters and ensures operations’ effective achievement of objectives.

  • Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

  • Directs and controls the activities of Manila PS Tech Services team through several department managers. 

  • Has overall input and oversight of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Works on complex issues where analyses of situations or data are required together with in-depth knowledge of the company.

  • Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.

  • Ensures budgets and schedules meet corporate requirements.  Erroneous decisions will have a serious impact on the overall success of function, division, or company operations.


  • 15+ years of experience in IT services or software industry; call center experience can be included only if the call center provides services related to enterprise software.

  • 8+ years of management experience; must have direct experience on making hiring decisions, driving new hire ramp-up, managing employee performance, creating training and retention programs, and working closely with HR, Finance, Facilities and IT; 2nd level management experience in organizations with 50+ people highly desirable.

  • 5+ years of employment with foreign corporations; must have experience in frequent interactions with executives and managers based onshore (Australia, UK or US), serving as liaison between onshore and offshore teams to foster mutual understanding in culture and employment practices, and driving resolution to dual-shore administrative and logistical issues.

  • 5+ years of hands-on experience in enterprise software, preferably in business applications such as ERP, CRM, eCommerce or HRIS, in the capacities of consulting, development or internal corporate implementation; past employment with software companies a major plus.

  • Has a “continuous improvement” mindset; able to look at current practices/processes and take action to improve or streamline them.

  • Has a strong understanding for building, maintaining and improving software quality including knowledge of best of breed processes and tools for the same.

  • Knowledge of various software development best practices, methodologies and tools is a must.

  • Knowledge of IT methodologies for development (e.g. Scrum, Waterfall, etc), or service management (e.g. ITIL) is advantageous.

  • Has experience monitoring, stabilizing and improving team performance using metrics and other objective means (e.g. control charts, 6s, etc)

  • Bachelor degree in Computer Science, Business or Accounting from an accredited four-year university; Master degree is preferred by not required.

  • Excellent written and oral communication skills in both English and Filipino; must be comfortable delivering presentations before large audiences both face-to-face and over the phone.

  • Flexible work hours that includes overlap with EMEA and North America work hours; must be open to occasional international travel.

Detailed Description and Job Requirements

This director position is responsible for managing business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.

Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability. Develops strategy and plans to successfully implement operational policies and achieve business objectives. Accountable for managing and growing a significant revenue stream and customer base. Typically manages multiple first line managers and/or senior level individual contributors. Resolves staffing issue in complex engagements. May serve as advisor or project sponsor role for moderately complex engagements.

10+ years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience. Direct line Management experience including project, people, customer, financial management preferred. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Undergraduate degree or equivalent experience. Ability to travel as needed.




Yes, 25 % of the Time



Job Type

Regular Employee Hire



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Confirmed 19 hours ago. Posted 30+ days ago.

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