Manage the Professional Services (PS) Manila Functional
Implementation teams that provide consulting and implementation services for
North America and EMEA regions; build and maintain a high-quality service
delivery teams and serve as the primary contact for the Functional Services Manila
practice to the onshore PS teams and local management team.
with other senior managers to establish strategic plans and objectives for
the Manila Professional Services team.
decisions on administrative or operational matters and ensures operations’
effective achievement of objectives.
interacts with executives and/or major customers. Interactions frequently
involve special skills, such as negotiating with customers or management
or attempting to influence senior level leaders regarding matters of
significance to the organization.
and controls the activities of Manila PS Tech Services team through
several department managers.
overall input and oversight of planning, staffing, budgeting, managing
expense priorities, and recommending and implementing changes to methods.
Works on complex issues where analyses of situations or data are required together
with in-depth knowledge of the company.
in corporate development of methods, techniques and evaluation criteria
for projects, programs, and people.
budgets and schedules meet corporate requirements. Erroneous decisions will have a serious
impact on the overall success of function, division, or company
years of experience in IT services or software industry; call center
experience can be included only if the call center provides services
related to enterprise software.
years of management experience; must have direct experience on making
hiring decisions, driving new hire ramp-up, managing employee performance,
creating training and retention programs, and working closely with HR,
Finance, Facilities and IT; 2nd level management experience in
organizations with 50+ people highly desirable.
years of employment with foreign corporations; must have experience in
frequent interactions with executives and managers based onshore
(Australia, UK or US), serving as liaison between onshore and offshore
teams to foster mutual understanding in culture and employment practices,
and driving resolution to dual-shore administrative and logistical issues.
years of hands-on experience in enterprise software, preferably in
business applications such as ERP, CRM, eCommerce or HRIS, in the
capacities of consulting, development or internal corporate
implementation; past employment with software companies a major plus.
a “continuous improvement” mindset; able to look at current
practices/processes and take action to improve or streamline them.
a strong understanding for building, maintaining and improving software
quality including knowledge of best of breed processes and tools for the
of various software development best practices, methodologies and tools is
of IT methodologies for development (e.g. Scrum, Waterfall, etc), or service
management (e.g. ITIL) is advantageous.
experience monitoring, stabilizing and improving team performance using
metrics and other objective means (e.g. control charts, 6s,
degree in Computer Science, Business or Accounting from an accredited
four-year university; Master degree is preferred by not required.
written and oral communication skills in both English and Filipino; must
be comfortable delivering presentations before large audiences both
face-to-face and over the phone.
work hours that includes overlap with EMEA and North America work hours;
must be open to occasional international travel.
Detailed Description and Job Requirements
This director position is responsible for managing business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability. Develops strategy and plans to successfully implement operational policies and achieve business objectives. Accountable for managing and growing a significant revenue stream and customer base. Typically manages multiple first line managers and/or senior level individual contributors. Resolves staffing issue in complex engagements. May serve as advisor or project sponsor role for moderately complex engagements.
10+ years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience. Direct line Management experience including project, people, customer, financial management preferred. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Undergraduate degree or equivalent experience. Ability to travel as needed.
Yes, 25 % of the Time
Regular Employee Hire