JPMorgan Chase & Co.

Job Description

Join us and have the opportunity to work within a fast-paced and demanding working environment, making effective decisions based on guidelines, policies, and insights.

As a Quality Vice President in the Client Onboarding and Service team, you will lead a team of Quality Analysts, overseeing review findings remediation, identifying process gaps, and initiating process improvements. Your strong risk and control mindset, attention to detail, and exceptional analytical skills will be key in maintaining an effective control environment and ensuring compliance with relevant risk standards, policies, and regulations.

Job Responsibilities

• Oversee review findings remediation to ensure all items are closed in a timely manner. Ad-hoc regulatory / audit-related remediation projects
• Lead a team of Quality Analysts that are conducting the Quality Assurance testing in accordance with the firm wide Quality Assurance standards
• Identify process gaps and recommend resolutions, actively participate in calibration sessions.
• Perform root cause analysis to improve quality performance. Perform all tasks with minimum supervision and independently make decisions related to the process.
• Initiate and lead in process improvements initiatives, including automation projects.
• Provide oversight and consultation on potential issues that arise with compliance management, risk, compliance and products as necessary.
• Ensure current practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment. Facilitate end-to-end process walkthroughs and deep dives with assigned business unit.
• Critically evaluate and clearly describe issues, assess root causes, document them, and work with business partners to present them in discovery meetings.
• Identify key issues, cause and effect relationships, and gaps in the process that impact quality, accuracy, and/or compliance. Report results to management. Make decisions that are effective and well-grounded based on guidelines, policies, and insights.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

Required Qualifications, Capabilities And Skills:

• Experienced Vice President in quality assurance, control testing, audit, compliance background
• At least 3 years experience managing People Managers
• Ability to identify and articulate new or emerging risks to the business, getting to the why as efficiently as possible
• Advanced analytics – telling stories with data, statistical reporting and preparing presentations as needed
• Strong documentation skills to clearly articulate results of testing
• Detail oriented and a disciplined approach to process and quality controls
• Ability to investigate, analyze, review and document processes
• Effective and confident communicator with ability to provide clear verbal and written updates to the Leadership team
• Strong attention to detail, exceptional listening, comprehension, and analytical skills
• Superior execution skills with a strong risk and control mindset
• Ability to work in a deadline driven environment

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.