American Express

Compliance Manager

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine’s 2025 World’s Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Compliance & Ethics (GC&E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&E is responsible for overseeing the organization’s compliance with regulatory expectations.

The Manager of Program Oversight Quality Assurance is a new role that will be responsible for overseeing and executing a quality assurance program that ensures consistent quality standards and processes occur across the GC&E organization. This role is essential in assisting GC&E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.

The ideal candidate will have experience in regulatory compliance risk management and/or deploying value added independent testing activities, providing constructive and sensitive feedback, and in building relationships to drive ongoing process improvements.

Responsibilities:

• Design, execution and oversight of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.
• Develop relevant policies, procedures and standard operating procedures outlining the program.
• Partner with the broader GC&E to define the standards and deliverables to evidence a robust regulatory compliance risk management program.
• Drive awareness of regulatory oversight requirements across the organization, ensuring alignment and accountability.
• Develop reporting that measures and escalates, where appropriate, the results across GC&E.
• Lead and develop a high-performing Regulatory Compliance team, fostering a culture of compliance excellence and continuous improvement.
• Uses understanding of relevant general laws, regulations and standards (e.g., Heightened Standards, FRB LFI, UK SMR) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations.
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
• Develops and maintains practices and reporting to enable accurate and thorough records of risk management activities, supporting accountability and traceability throughout the risk management process.
• Communicates risk data, trends and analysis through structured reports, so key stakeholders, including the board of directors and senior leadership, receive timely, aggregate, accurate, complete and relevant information.
• Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.
• Projects confidence, credibility and authority in high-level discussions, enabling effective communication and influencing decisions.

Minimum Qualifications:

• Bachelor’s degree in Law, Compliance, Business, or a related field required; JD or Master’s degree preferred.
• Minimum of 5 years of overall experience in risk management with a minimum of 2 years’ experience in testing activities (i.e. quality assurance, independent testing, auditing, exams).
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIPP).
• Experience in any of the following preferred: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints.
• Excellent analytical, communication, and presentation skills with the ability to convey testing results clearly and concisely to senior leadership.
• Strategic thinking and ability to act independently in driving day to day operations.
• Proven track record of managing projects and improving processes within a regulated environment.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.
• Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.