Fearless

Job Requirements

We’re looking to change the world by building software with a soul, and we want your help.

The Service Designer II is responsible for contributing to the design of the end-to-end journey of a customer service by developing concepts, prototypes, and solutions based on evidence of needs and organizational outcomes. They bring service design skills and an ability to plan and organize resources to directly improve the human experience and usability performance at all touch points. They collaborate on cross-functional teams to set direction and embed best practices to ultimately achieve greater outcomes and experiences for our customers and their users.

We need your Service Designer skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who can accomplish the following:

Organizational and Leadership Role

• Independently executes and implements solutions with minimal direction from senior Designers or team leaders.
• Coaches and mentors others to develop their professional skills and improve the quality of their work.
• Strengthens Fearless’ service design community and fosters positive collaboration across the company.

Functional Roles

Collaboration & Communication

• Recommends tools and methods to the team and customer.
• Facilitates difficult discussions within the team, diverse senior stakeholders, and customers.
• Evaluates current strategies to ensure business requirements are being met and exceeded where possible, and communicates the findings to the team and customer.
• Articulates how services connect consumers and customers to business objectives.
• Collaborates, actively networks, and provides diverse feedback to the team at times when information can be fully absorbed.

Research & Analysis

• Designs and conducts research activities with customers and team members to drive a deep understanding of the people that use products and services.
• Identifies the needs of technical and business stakeholders and interprets them in a way that is clear for both audiences.
• Communicates research findings, conceptual ideas, detailed designs, and design rationale and goals both verbally and visually.

Design

• Maps the service experiences of users and defines how organizations need to change their delivery and services to be most effective.
• Crafts user journey maps, user personas, and service blueprints that identify pain points and address all dimensions of the customers’, users’ and business’s needs in a given service.
• Contributes to the development and iteration of design concepts.
• Facilitates participatory and iterative design activities and co-creation workshops with stakeholders and team members.
• Designs solutions based on evidence that target both the user’s experience and the organization’s ability to implement and scale.
• Designs prototypes and solutions for all touch points throughout experiences across networks of users and interactions.
• Creates or collaborates on prototypes of various levels of fidelity to showcase user needs across omni-channel journeys.
• Designs, builds, and executes usability tests for service and product prototypes.

Work Experience

Must-Have Skills

• Understanding of service design principles, design thinking, human-centered design, visual design, interaction design, content design, user research, and user-centered design strategies.
• Experience of three basic service movements: before, during, and after.
• Ability to absorb large amounts of potentially conflicting information and use it to produce simple designs.
• Ability to identify and communicate constraints and work within them.
• Experience differentiating user needs and the desires of users.
• Experience working in agile, including an awareness of agile tools and how to use them.
• Experience with a variety of prototyping tools and techniques.
• Experience conducting a variety of research activities with customers and/or using qualitative and quantitative tools for research.
• Ability to operate and manage work, strategically reason, build relationships, and influence others.

Highly Desired Skills and Experience

• Experience using service design skills such as systems design, business design, industrial design, graphic design, or interaction design.
• Experience concepting and iterating on interactive prototypes.
• Experience working with Government customers.

Benefits

Life at Fearless

We’re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better—for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

Being Purple means you:

• Are valued as a whole person—not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters—every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work—while making space for what matters to you outside of it.

We’re proud to be an equal opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability.

Benefits at Fearless

At Fearless, we take care of our team—because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One):

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K–$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage

Part-Time & Interns:

• 8.75 days of safe & sick leave annually
• Eligible for our 401(k) plan with employer contributions

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

Compensation

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate — is consistently paid fairly based on alignment to the needs and requirements of the role.

The salary range for this position is:

• Minimum Salary: $83,347
• Salary Midpoint: $106,268
• Maximum Salary: $129,188
• Hiring Range:$83,347 - $114,000

So, What’s Next?

We’ve refined our hiring approach to make sure every team member is a great fit for Fearless—and that we’re a great fit for you, too. If there’s alignment, we’ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

The Introductory Interview. You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

The Skills + Business Fit Interview. This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.

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