Job Description
Business details : HPS – Lifecycle Solutions & Services
Base Location : Kolkata
Job Profile - Field Service Engr I
Description
- Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/Safety PLC/SCADA systems
- Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.
- Corrective Maintenance – Restoring the system from any faults in the system
- Shutdown Maintenance
- Logistics Management – Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation.
- PC troubleshooting and Networking
- Documentation – 40 % documentation is involved
- Special Tasks including sales lead and sales collaboration
- Knowledge of DCS and PLC with a hands-on experience.
- Matured skills in independent troubleshooting / problem resolution on these platforms.
- Understand customer needs & extend Service Support at site / remote for prompt issue
- closure ensuring adherence to Honeywell Process and Quality matrices.
- Build, Develop & Sustain Customer relationships with effective Customer management.
- Should be able to plan site visits as per agreed SLAs and in line with the regional/central
- revenue plan.
- Required travel 80% to 90% of the time anywhere in east/ India
- Be available 24X7 for support during exigencies.
- Executing Service projects and migrations
- Possess fluent oral & written communications skills
- Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
- Constantly probe opportunities for migrations, add-ons & work seamlessly with customers
- to reduce their pain areas by pitching-in the right solution
- ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
- Be a single point contact for all customer needs for designated customers.
- Added advantage if knowledge of Honeywell System
- Must be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer)
Other Mandatory Condition
- Ready to work as a ‘Site Support Specialist ‘(Resident Support Engineer) 24X7, 365 days apart from standard leave policy at different locations like IOCL Paradip,HURL Barauni/ Sindri, HPL-Hladia and other sites of east part of India etc
- 24 X 7 Support availability is mandatory.
- Office Process should be followed timely and accurately.
- Politeness and good communication skills are required during interactions.
- Leave process and frequency should be followed as per the standard regional process.
Qualifications
Qualifications : B.E- Instrumentation/ Electronics
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
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