The Director – IT Transformation Execution is a senior leadership role responsible for driving the execution of enterprise-wide transformation programs focused on organizational change, operating model evolution, and maturity development. Reporting directly the Head of IT Portfolio & Transformation Management (IT Governance) this role acts as a strategic partner and execution leader - ensuring that transformation initiatives are delivered with excellence, aligned with enterprise goals, and embedded sustainably across the organization.
Operating in a complex, matrixed healthcare environment, the Director leads both internal and external teams, enables the organization in its new setup, and plays a key role in engaging with the IT Leadership Team and peers across the enterprise. The role requires a self-driven, autonomous leader with a strong bias for action, a focus on delivering measurable results, and the ability to drive significant change while fostering a culture of excellence and accountability.
Key Responsibilities
Strategic Partnership & Executive Engagement
- Serve as a trusted advisor to the Head of IT Portfolio & Transformation Management, contributing to the development of transformation strategy, operating model design, and organizational maturity planning.
- Support executive-level engagement by preparing briefings, reports, and strategic narratives for the CIO and other C-level stakeholders.
- Represent the transformation execution function in senior leadership forums and cross-functional strategy sessions.
Transformation Execution & Organizational Enablement
- Lead the execution of large-scale transformation programs focused on organizational design, process optimization, and capability maturity.
- Translate strategic goals into actionable execution plans with clear milestones, KPIs, and ownership structures.
- Enable the organization to operate effectively in the new setup by embedding new roles, processes, and behaviors.
- Ensure transformation efforts are embedded through structured change management and stakeholder engagement.
Financial Oversight & Value Realization
- Oversee and manage program and project budgets, ensuring financial discipline and transparency.
- Monitor and optimize total cost of ownership (TCO) across transformation initiatives.
- Track and report on benefits realization, ensuring alignment with business cases and strategic objectives.
- Collaborate with finance and business stakeholders to ensure value delivery and ROI.
Team Leadership & Cross-Functional Program Management
- Lead a team of direct disciplinary reports, providing coaching, performance management, and professional development.
- Manage cross-functional IT teams within program structures, ensuring alignment, accountability, and delivery excellence.
- Foster collaboration across IT domains and with external partners to drive integrated execution.
Matrixed Stakeholder & Vendor Leadership
- Navigate a highly matrixed healthcare environment to align diverse internal stakeholders across IT, business and administrative domains.
- Lead and coordinate external consulting partners, ensuring delivery quality, alignment with internal teams, and value realization.
- Build strong, trust-based relationships with senior leaders, program sponsors, and delivery teams.
Governance, Risk & Performance Management
- Establish and maintain transformation execution governance, including steering committees, reporting structures, and escalation paths.
- Monitor program performance, manage risks and interdependencies, and ensure benefits realization.
- Ensure compliance with internal controls, audit requirements, and healthcare regulatory standards.
Change Enablement & Culture Building
- Collaborate with change management, communications, and HR teams to drive adoption of new ways of working.
- Foster a culture of agility, accountability, and continuous improvement across transformation teams.
- Champion a high-performance culture focused on excellence, ownership, and results.
Qualifications
- Master’s or Bachelor’s degree in Information Technology, Business Administration, Healthcare Management, or a related field.
- 10+ years of experience in IT transformation, organizational change, or enterprise program execution, preferably in healthcare or regulated industries.
- Proven ability to lead complex, cross-functional transformation programs in matrixed environments.
- Experience managing both direct reports and cross-functional teams in a programmatic structure.
- Strong financial acumen, with experience managing budgets, TCO, and benefits realization.
- Deep understanding of IT operating models, governance, and organizational maturity frameworks.
- Exceptional leadership, communication, and stakeholder engagement skills, including experience working with C-level executives.
Preferred Certifications
- PMP, PgMP, or equivalent
- PROSCI or other change management certification
- ITIL, COBIT, or TOGAF (a plus)
Success Metrics
- Achievement of key milestones and deliverables across transformation programs.
- On-time, on-budget delivery of strategic initiatives.
- Successful implementation of new operating models, roles, and processes.
- Measurable improvements in organizational maturity and capability.
- Effective management of program budgets and cost controls.
- Demonstrated value realization and benefits tracking against business cases.
- Optimization of total cost of ownership (TCO) across transformation initiatives.
- Positive feedback from IT Leadership Team, CIO, and other C-level stakeholders.
- Strong alignment and collaboration across internal and external teams.
- Adoption rates of new tools, processes, and behaviors.
- Evidence of a high-performance, results-driven, and accountable culture within transformation teams.
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