Microsoft

If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations, whilst always transacting with excellence to meet our customers’ needs and ensure Microsoft Runs on Trust.

As Transact Enablement Manager (TEM) for Commercial, you will be part of the Global Transact Services team, ensuring executional excellence and scaling our Commercial Quote to Cash operations. You will partner closely with multiple business groups including Vendor Operations, Field Operations, Partner Operations, and other internal stakeholder teams, to ensure Commercial revenue is processed and reported compliantly and on-time.

This is a pivotal role which will allow you to develop your skills in prioritisation & judgement, stakeholder engagement & influencing, communications (up to CVP level), problem solving & continuous improvement.

The successful candidate will operate in a highly matrix-driven global organization, exhibiting organizational, communication, and analytical skills, with a customer focus.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world

Execution Excellence & Program Management

• Leverage data and performance metrics to monitor performance and demonstrate business impact. Communicate Commercial Operations performance status & health to relevant stakeholders, including up to CVP level.
• Work with other teams (e.g., Vendor Ops, Field Ops, Partner Ops, other internal stakeholder teams) to ensure processes are executed efficiently. Hold stakeholders accountable for following the established schedule, risk mitigation plans and processes.
• Manage and maintain the relevant rhythm of business (ROB), ensuring participants and stakeholders are communicating and responding according to the necessary cadence.

Planning, Evaluation & Improvement

• Collect and evaluate data analytics, KPIs & insights to monitor business health, identify risks and mitigations plans and ensure activities align with business objectives.
• Drive an environment of continuous learning & continuous improvement to streamline, optimize, strive for simplification and scale; collaborating with others to identify and align on opportunities to improve performance, priorities and outcomes
• Influence stakeholders and gain buy in, to define and then drive strategy to execute plans that shift current priorities to new organizational initiatives and objectives, and influence others to change behavior accordingly.
• Provide key insights from a Transact Services perspective into listening systems for future enhancements of policy & capabilities to enable a more streamlined transaction engine
• Support and contribute using data and business insights to forecasting for capacity planning and to inform the business on emerging trends to stay current, agile and competitive. Collaborate with others to understand overall business goals, objectives and strategies, as well as short- and long-term business priorities.

Required/Minmum Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement
  • OR equivalent experience
• 1+ Years change management and project management experience, including driving operational performance and improvements

Additional or Preferred Qualifications:

• MBA is preferred
• PMP Certification is a plus
• Working knowledge of International business practices
• Experience influencing across groups, managing individuals both directly and indirectly to achieve a common goal

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 9th, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.