Ford Credit IT is looking for a proficient TPM who is having excellent hands-on in Salesforce Service cloud/Auto cloud
- Coordinates and facilitates the team’s flow load, working within and across teams to align
work and capacity
- Creates conditions for high performance teams to excel
- Facilitates conversations to achieve user story completion, while ensuring acceptance criteria
is actionable.
- Uses the product roadmap to guide the team’s efforts delivering highest value outcome
- Facilitate teams review of proposed product or service technical design against relevant
policies, standards, and principles. Stays aware of industry standards and their impact on the
product or service
- Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and
daily standup.
- Bias for action to remove blockers & impediments
- Has experience with JIRA, setting up filters, dashboards, reports, etc.
- Look for opportunities to improve team processes and norms
- An effective communicator that has experience working with globally distributed teams
- Supports and motivates team members during difficulties, helps to keep morale high
- Adaptable and open to change, able to adjust to evolving needs of the team/project
Minimum 8-10 years of experience working on Digital transformation preferably on Salesforce service cloud
apps.
- Able to guide and drive the team based on the cross functional alignments.
- Able to make data driven decisions to align product roadmap.
- Participate and collaborate with the engineering team ceremonies to drive execution of the
various program part of Salesforce Auto cloud/service cloud.
- Collaborate with multiple stakeholders and ensure smooth delivery of the projects end to
end.
- Drive conversation with cross functional teams and technical stakeholders in solving all
dependencies.
- Strong ITSM skills on Problem and release management.
- Able to author all key process and emphasis on documentation.
- Strong ITSM skills on Problem and release management.
Uses the product roadmap to guide the team’s efforts delivering highest value outcome
- Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and
daily standup.
- Bias for action to remove blockers & impediments
- Has experience with JIRA, setting up filters, dashboards, reports, etc.
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