ABOUT THIS POSITION
The City of Phoenix is honored to be recognized on the Forbes list of America's Best-In-State Employers 2024. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider. https://www.phoenix.gov/newsroom/human-resources/3215
With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.
The Information Technology Services (ITS) department has an opening for an Information Technology Project Coordinator. In this role you will support the ITS Project Management Office (PMO) with coordinating short-term information technology initiatives and support the team of Project Managers with delivering large/complex technology projects. Projects include, but are not limited to, transformational security initiatives, infrastructure modernization, and enterprise software application modernization. This role is key for assisting with managing waterfall and/or agile projects and plays a critical role in delivering projects successfully. This position is highly visible and may interact with all levels of the City.
Responsibilities include:
- Facilitate discussions with various City of Phoenix Department personnel to document requirements and specifications, including intended outcomes, features, and functionality.
- Develop and document functional specifications associated with system enhancements.
- Ensure clarity of documented requirements to prevent scope creep, gold plating, or non-value-added activities.
- Document business requirements according to industry best practices and City of Phoenix PMO processes.
- Document functional workflow diagrams to capture business goals and high-level scope.
- Coordinate project deliverables with the Project Manager, including project meeting scheduling, activity tracking, status report creation.
- Demonstrate superior customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
This position is on a hybrid schedule with some in-office time required based on the business need.
IDEAL CANDIDATE
- Ability to work with project management tools like MS Project, SharePoint, JIRA, Power BI.
- Ability to facilitate project working sessions, executive project briefings, and prepare required status reports.
- Ability to prepare meeting agendas, document meeting minutes, and track project issues, risks, and tasks.
- Ability to coordinate with cross-functional teams to ensure project alignment with business objectives and industry best practices.
- Blend of technical expertise, leadership, and business analysis skills.
- Advanced to expert-level proficiency with gathering business requirements and creating requirements documents.
SALARY
Pay Range: $84,468.80 to $124,800.00/annually.
Hiring Range: $84,468.80 to $113,193.60/annually.
Pay Range Explanation:
- Pay range is the entire compensation range for the position classification.
- Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
BENEFITS
A comprehensive benefits package is offered which includes:
- Traditional pension with employer and employee contributions, click here for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
MINIMUM QUALIFICATIONS
- Five years of experience in systems analysis, configuration, and testing of enterprise applications.
- Bachelor's degree in business administration, computer science, information technology or a related field.
- Other combinations of experience and education that meet the minimum requirements may be substituted.
- All finalists for positions are subject to a criminal background check applicable to the department or position.
- For information regarding pre-screening and driving positions, click here.
- The City job description can be found here.
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:
- Five or more years of experience coordinating or leading projects in a large-scale environment.
- Five years of experience working as a business analyst and/or project coordinator on technology initiatives (i.e., software, infrastructure, data analytics, security).
- Five or more years of experience creating executive reports and high-quality executive-level documents/presentations.
- Five years of experience managing project financials, including reconciling vendor invoices.
- Experience as a Business Analyst, with prior IT experience and knowledge of the software lifecycle (waterfall and/or agile).
- Professional and current certification in PMI is a PLUS (PMP, Agile, and/or similar certification).
RECRUITMENT DATES
Recruitment closes July 16, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.
- Provide a brief description on your experience managing project financials, including reconciling vendor invoices.
WE ARE HERE TO HELP
- Job interviews may be held by video or audio conference.
- If you are in need of computer resources, click here for free options.
- Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
- Explore other Employment Opportunities with the City of Phoenix.
- Subscribe to receive e-mail notifications about new employment opportunities.
- If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Lead Business Systems Analyst, JC:09830, ID# 58561, 7/2/2025, USM, KA, Benefits:007.
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
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