Integrity Urgent Care

Job Type

Full-time

Description

Position Summary:

Xpress Wellness is seeking a dynamic and experienced Director of Operations to lead and support our mission of delivering high-quality, compassionate care to elderly and medically complex residents in a long-term care setting. This leadership role is essential to ensuring the seamless coordination of medical services, operational efficiency, and the continuous improvement of patient outcomes across our facilities.

The Director of Operations will collaborate closely with Physicians, Advanced Practice Providers, nursing staff, and interdisciplinary healthcare professionals to optimize workflows, enhance resident care, and uphold regulatory compliance. Ideal candidates will have a strong background in healthcare operations, a passion for serving vulnerable populations, and the leadership skills to drive performance and foster a culture of excellence.

If you are a strategic thinker with a heart for healthcare and a talent for operational leadership, we encourage you to apply.

Duties and Responsibilities:

• Lead strategic expansion efforts by establishing and tracking KPIs that inform team structure, systems development, and resource allocation—ensuring sustainable, efficient growth aligned with organizational goals.
• Collaborate with medical leadership to ensure that the needs of each post-acute and assisted-living facility we serve are being met and quality metrics are being achieved.
• Assist in creating pro-formas for business expansion efforts to ensure that financial metrics and goals are achieved as the business line grows.
• Oversee administrative staff, including hiring, onboarding, training, and conducting regular performance evaluations.
• Establishes effective short, mid and long term goals. Goals must be clearly defined allowing for objective measurement of achievement.
• Develop and monitor capital and operating budgets, ensuring responsible financial stewardship and effective resource allocation.
• Establish and monitor key performance indicators (KPIs) related to organizational growth, including patient volume trends, service line expansion, and provider productivity.
• Develop and maintain appropriate staffing ratios and metrics for administrative and clinical personnel, with a focus on post-acute service lines to ensure quality care and operational efficiency.
• Track and evaluate Business Development Coordinator performance metrics and manage associated bonus structures.
• Serve as a liaison between departments, staff, and external stakeholders to promote communication, alignment, and collaboration.
• Establishes direction to leaders for performance management of staff. Ensures issues with performance are evaluated and proper actions are taken immediately to address and correct issues. Involves Human Resources as needed to ensure compliance with policy and requirements.
• Demonstrates effective problem solving skills; uses sound judgement. Consider options and consequences/outcomes of decisions made.
• Delivers independent decisions within guidelines and expedites decisions when necessary.
• Demonstrates effective analytical skills. Analyzes information and trends to improve productivity profitability. Demonstrates ability to prepare and analyze statistical data.
• Identifies community marketing opportunities and engages managers in grassroots marketing.
• Meets with direct reports on a regular basis, reviewing performance standards and compliance. Establishes a strong culture of accountability in all financial and quality metrics.
• Manages time effectively and mentors direct reports in this skill. Able to meet deadlines without supervision.
• Delegates appropriately and sets reasonable targets for direct reports.
• Demonstrates excellent organizational skills. Helps others to achieve the same.
• Introduces new policies and processes, ensures understanding by all concerned and ensures compliance with any changes. Cultivates an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
• Reviews and approves payroll, ensuring accuracy and compliance with all laws and regulations.
• Resolves and approves billing holds, financial refunds and accounting corrections originating within the region.
• Other duties as assigned. This is a safety-sensitive position.

Qualifications:

Education:

• Bachelor's Degree or equivalent combination of education and experience.

Experience:

• 3-5 years of previous experience in supervisory or management positions is preferred.

Skills:

• Well-developed interpersonal skills and communication skills. o Good planning and organizational skills.
• Previous training in HIPAA, medical coding, bloodborne pathogens, COR and emergency procedures.
• Strong technical skills, including PC and MS Office Suite knowledge.
• Superior customer service skills.

Working Conditions:

• Subject to varying and unpredictable situations and interruptions.
• Occasionally subjected to irregular hours.
• Occasional pressure due to the fast paced environment.

Requirements

Physical Requirements:

• Must be able to see with corrective eye wear.
• Must be able to hear clearly with assistance.
• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• Will be required to wear protective equipment as necessary.
• Ability to escort or transport patient by wheelchair or stretcher
• Frequently: Sitting, walking, standing, traveling.
• Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing.
• Ability to lift 15-20 pounds