Kotak

Service Relationship Manager-Branch Banking-Branch Banking

Bangalore, Karnataka, India

Job Description

Job Role

• Handling personalized service requests of Privy Program- Branch Optima customers
• Enhanced customer experience given to Privy Program- Branch Optima customers
• Maintaining reports, MIS as prescribed
• Ensuring strict adherence to regulatory and internal approved prescribed requirements for this customer segment
• Coordination with CPC/RPC/Investment desks for account opening of Prime customers
• Execute documentation within prescribed compliance norms - ensure all documents are first pass
• Managing complaints of customers and ensuring their resolution within TAT
• Ensure targets on Cross Sell, Product Holding, ReKYC, Digital Scores are met
• Ensure customer coverage targets are met
• 100% adherence to compliance and laid down process

Job Requirements

• Excellent written and oral communication skills with customer service orientation
• 3-4 years of experience
• Courteous and polite.
• Good Knowledge of Microsoft Excel
• Understanding of banking norms and processes