Yorkshire Building Society

Job Description

Digital Product Owner – Intermediary Website

Fixed-Term Contract – 12 Months

Are you a Digital Product Owner looking for your next opportunity? This is a fantastic chance to help shape the future of our intermediary website and play a key role in our digital transformation journey. You’ll be joining a supportive, inclusive and experienced team of Digital Product Owners and UX specialists, all passionate about delivering outstanding digital experiences for our customers.

This is a hybrid role with a mix of working from home and some onsite presence in our central Leeds office.

About the role

As Digital Product Owner, you’ll take the lead in enhancing our intermediary and customer website journeys. Your focus will be on delivering seamless, engaging digital experiences that align with both commercial objectives and regulatory requirements. You will -

• Lead digital development priorities and engagement initiatives that enhance the online experience for intermediaries and customers
• Own the performance and customer experience of the website by defining user stories, setting acceptance criteria, and managing backlog prioritisation to maximise value
• Collaborate closely with stakeholders and digital teams, providing insights that help shape and prioritise delivery
• Champion the voice of the customer, ensuring end-to-end journeys are intuitive, valuable, and future-ready
• Contribute to the development of business cases for larger change initiatives within your area

About you

You’re either an experienced Digital Product Owner or someone who’s already on the path and ready to take the next step. What matters most is your passion for creating exceptional digital experiences and your ability to bring people together to make them happen. What will you bring to the role?

• Experience in web optimisation, particularly for intermediary audiences. Familiarity with mortgage products or working with brokers is a plus—but not essential
• A strong understanding of agile methodologies, user-centred design principles, and digital change delivery
• A proven track record of improving customer experiences through digital channels
• Excellent communication and stakeholder management skills, with the ability to influence and engage across teams

If you’re excited by the idea of shaping the future of a key digital platform and making a real impact for our intermediary partners and customers, we’d love to hear from you.

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk