The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It’s composed of three technical bureaus which are Application Services, Customer Success and Productivity, and Technology Infrastructure and Security. Collectively, the 95 staff members work together to provide essential services and technical support to all City staff and business functions.
This position is on the City of Norfolk’s network engineering team, within the Technology Infrastructure and Cybersecurity Bureau of the Information Technology Department (IT). The team performs design, configuration, installation, and maintenance of the City’s critical data center and wired/wireless network infrastructure, including but not limited to routers, switches, cabling, servers, network storage, cameras, and backup solutions. The team acts in concert with other departmental functional areas, customers, and vendors, to assist in the implementation and maintenance of hundreds of applications and business processes.
This position is new to the team. It is specifically responsible for the oversight, administration, and support of the ever-growing video surveillance infrastructure including the video management software systems, cameras, storage, and network connectivity infrastructure. There is a procurement effort underway to replace and consolidate video management systems across the City. The successful candidate will play a crucial role in this project, as well as ensuring the seamless operation and optimal performance of the various video surveillance systems and infrastructure throughout the City.
The person in this position is required to meet regularly with their “project team”. This may require regularly scheduled onsite and/or virtual meetings based on the project, team, or requirements. The position requires the flexibility to be onsite as needed to meet job requirements; accordingly, the person in this position is required to report to work at Norfolk city offices on a regular basis, and within an hour of being notified of an event or emergency.
Department Hiring Salary Range: $62,122 - $71,440
Essential functions include but are not limited to:
This position demands strong analytical, technical, relationship, and communication skills. Primary tasks are systems administration to include software and user support, systems configuration, managing user settings, and understanding the data included in the system. Other tasks include contract management, trouble-shooting and correcting system problems including connectivity issues, strategic planning to include recommending equipment standards, and camera asset management.
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent in Computer Science, Information Technology, or related field.
Three years experience as a programmer analyst.
A successful candidate should be highly experienced with using Microsoft O365 products including Outlook, Teams, Word, Excel, PowerPoint, and Visio.
In addition to the above technical requirements, the successful candidate must:
Work Location: 800 E. City Hall Ave., Norfolk, VA 23510
Work Hours: This position works a forty-hour per week shift to accommodate Infrastructure and Cybersecurity’s business hours of 7:00 am to 6:00 pm Monday – Friday. 24 hour on-call support is required on a rotating basis, which means evening, night, weekend or holiday hours may be needed. This position is an Essential position, which requires attendance during emergencies, delayed city openings and special weather events.
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
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