FLEETCOR

What We Need

Corpay is currently looking to hire a Customer Service Representative within our Corpay Lodging division. This position falls under our lodging line of business and is located in Lexington, KY. In this role, the individual will be responsible for handling inbound and outbound calls to complete hotel reservations accurately and efficiently, while meeting client-specific guidelines and departmental KPIs. They will also resolve client and hotel issues, communicate professionally across departments, and ensure a high level of service and satisfaction. You will report directly to the manager and regularly collaborate with other teams.

How We Work

As a Customer Service Representative, Corpay will set you up for success by providing:

• Assigned workspace in Lexington, KY.
• Company-issued equipment
• Paid training (2-4 weeks)

Role Responsibilities

The responsibilities of the role will include:

• Handling inbound and outbound calls to support client needs and meet departmental KPIs
• Completing hotel reservation requests accurately and in alignment with client-specific guidelines
• Responding to client requests and inquiries in a timely and professional manner
• Entering reservation details accurately into internal systems
• Resolving client and hotel issues related to changes, early departures, or extensions
• Utilizing decision-making skills to recommend hotel options that align with business goals
• Communicating with clients, hotels, and internal departments via phone and email
• Following up with clients to finalize outstanding reservation requests before arrival
• Exhibiting knowledge of the hotel industry and relevant regional markets
• Collaborating with Account Management and Hotel Network teams to support client preferences
• Enhancing the company’s reputation by providing an unexpected level of service
• Attending required training sessions, meetings, and company events
• Managing individual call time to maximize availability for incoming calls
• Performing other duties as assigned to support business needs

Qualifications & Skills

• High School Diploma or GED required.
• 1+ year of customer service or call center experience preferred.
• Previous experience in hospitality, reservations, or data entry is a plus.
• Demonstrated ability to work effectively in a team environment.
• Excellent verbal, written, and phone communication skills.
• Strong attention to detail with the ability to accurately enter and manage data.
• Skilled in navigating and using multiple systems, including Microsoft Word, Excel, Outlook, and web-based applications.
• Problem-solving skills and the ability to work in a fast-paced, changing environment.
• Exhibits initiative, responsibility, punctuality, persistence, and ownership.
• Must be available for flexible scheduling, including possible overtime based on business needs.

Benefits & Perks

• Generous Referral Bonus- up to 6,000
• Medical, Dental & Vision benefits are available the 1st month after hire
• Automatic enrollment into our 401 (k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide Onsite gym
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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