DESCRIPTION
Amazon is rapidly expanding its presence in the Middle East and North Africa, Turkey (MENA + Tr) region and we are looking for a Sr. Program Manager to join the MENA CBW team. The scope is to reduce CBW, abuse/concessions, reduce customer returns, and reduce financial losses from customer returns and make it sustainable.
The PM will :
- lead CBW programs for 4 geographies across Core, UFG, Global Store and Haul businesses
- assume end to end ownership for metrics and program initiatives of CBW
- incept and lead new programs in the CBW space
- identify opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
- work with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and techto run the programs
- deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
- work with MENA and WW stakeholders and leadership to innovate on behalf of the emerging customer
- challenge any threats to experience, advocate on behalf of customers, and communicate risks in a timely manner
Key traits of CBW
- an experienced business manager
- extensive stakeholder management and relationship building
- compelling written and oral communication skills
- enthusiastic about solving complex problems
- comfortable operating in fast paced environment
- a data based decision maker
- entrepreneurial spirit to identify and kick-start new program
- willingness to roll up sleeves and take care of emerging operational issues hands on
Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.
This role will be based out of Dubai (UAE).
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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