Red Hat

About the Job:

We are seeking a highly experienced and motivated Senior Business Systems Analyst to join our team, with a focus on supporting and optimizing our Certinia Configure Price Quote (CPQ) platform. In this role, you will serve as a key liaison between business stakeholders and technical teams, ensuring that system functionality aligns with business needs and strategic objectives. You will be responsible for gathering and translating business requirements, driving system configuration, facilitating solution design, and supporting the implementation and continuous improvement of CPQ processes.

The ideal candidate will possess deep knowledge of Configure Price Quote (CPQ) and a strong track record of delivering business value through technology solutions.

What you will do?

• Establish and maintain beneficial working relationships with multiple areas of the Partner, Sales IT, and Enterprise Integrations and Architecture teams.
• Lead system configuration, design, and testing efforts to support CPQ enhancements and initiatives.
• Configuring and customizing Salesforce to meet business requirements, including user management, security settings, all types of flows, apex, validation rules, and Lightning page configurations.
• Translate business requirements into functional specifications and collaborate with developers, administrators, and third-party vendors to implement effective solutions.
• Provide expert-level support for CPQ, including troubleshooting, data analysis, and root cause resolution.
• Identify process improvement opportunities and propose system-based solutions to increase efficiency and scalability.
• Lead and/or participate in cross-functional projects and initiatives to ensure the successful delivery of business outcomes.
• Create and maintain system documentation, user guides, training materials, and standard operating procedures.
• Serve as a subject matter expert on CPQ capabilities, best practices, and system architecture.
• Ensure compliance with internal controls, data governance, and IT security standards.
• Providing support to end users, resolving issues, and training users on Salesforce features and functionalities.

What you will bring?

• 5+ years of experience as a Business Systems Analyst or similar role, with at least 3 years supporting Salesforce and/or Configure Price Quote.
• Administration, or a related field; advanced degree preferred.
• Proficiency in business process mapping, requirements gathering, and system documentation.
• Proficiency with DataLoader, Workbench.io, and/or MS Excel for data manipulation and able to do basic SOQL Queries.
• Exceptional communication and interpersonal skills, with a demonstrated ability to work collaboratively across teams.
• Able to understand technical impacts when discussing requirements with the business. Broad business and technical knowledge.
• Ability to manage multiple, simultaneous work streams.
• Ability to work at a senior level and prioritize tasks within a project to maximize efficiency.
• Excellent analytical and problem-solving skills, with the ability to interpret complex business needs.
• Solid communication skills, both written and verbal; good negotiation skills with the ability to influence stakeholders at all levels.
• Bachelor’s degree in Information Systems, Business Administration, or a related field; advanced degree preferred.

The following are considered as plus:

• Working experience with waterfall and agile methodologies.
• Superior presentation skills in creation and delivery.
• Proficiency in business architecture modeling and understanding of enterprise architecture.
• Experience with Agile project methodologies and tools such as JIRA, Confluence, or equivalent.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.