PricewaterhouseCoopers

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the IT Operations Support team you will provide application support and perform troubleshooting while maintaining smooth operations. As a Senior Associate you will analyze complex issues, mentor junior team members, and maintain exemplary standards in service delivery. This position offers the opportunity to work with advanced technologies and collaborate with diverse teams, enhancing your technical knowledge and problem-solving skills.

Responsibilities

• Provide application support and troubleshoot technical issues
• Mentor junior team members to enhance their problem-solving abilities
• Secure smooth operations through clear service delivery
• Collaborate with diverse teams to resolve complex challenges
• Analyze issues to maintain exceptional standards in service quality
• Perform code release deployments and technology upgrades
• Monitor and address issues requiring technical proficiency
• Uphold exemplary practices in application support and operations

What You Must Have

• Bachelor's Degree
• 5 years of experience including 3 years of experience in systems infrastructure and 4 years in application support
• Experience with Docker or Kubernetes
• Oral and written proficiency in English required

What Sets You Apart

• Bachelor's Degree in Technology preferred
• Azure or AWS certification preferred
• Hands-on experience with Docker or Kubernetes
• Possessing SQL basic knowledge
• Excelling in communication and customer service
• Advanced English proficiency
• Additional educational requirements may apply

General requirements

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without

regard to ethnicity; creed; color; religion; national origin; age; disability; sexual

orientation; gender identity or expression; genetic predisposition or carrier status;

marital; or any other status protected by law. PwC is proud to be an inclusive

organization and equal opportunity employer.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Creativity, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management {+ 20 more}

Desired Languages (If blank, desired languages not specified)

English, Spanish

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

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