Are you passionate about empowering healthcare through innovative systems support?
What We’re Looking For:
- Strong customer service orientation with the ability to support internal users in a courteous, caring, and proactive manner
- 2–5 years of experience in a related field
- Bachelor's degree in Information Technology strongly preferred
- Familiarity with personal computers (2–3 years); experience with PC hardware troubleshooting is helpful
- Completion of Epic application certification and related training projects/tests
- Ability to identify and resolve technical issues, build and test systems, and implement requested changes
- Strong communication skills and the ability to work collaboratively with users, teams, and Epic representatives
- Demonstrated initiative, ethical standards, and respect for privacy and safety protocols
Why You'll Love Working With Us:
At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
- A comprehensive benefits program for you and your family
- Professional development and support
- Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program
- We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state
Check out our employee perks here!
What You Will Do:
Provide software support to internal customers for applicable operating systems and associated subsystems. Manage and prioritize maintenance, upgrades, and efficient use of software systems. Serve as the liaison between end users and technical staff to ensure the system meets the organization’s business needs.
- Act as the primary support contact for the application's end-users
- Identify and resolve issues within the application and across other teams
- Guide workflow design, system building, testing, and analysis of technical issues
- Implement system changes as requested by stakeholders
- Communicate regularly with Epic representatives and attend project team meetings
- Collaborate with business and technical teams to meet project deliverables and timelines
- Develop an understanding of operational needs and assist in workflow optimization
- Provide training and support for end users
- Troubleshoot issues and maintain effective communication with leadership
- Monitor project status, deliverables, and team communications
- Perform all other duties as assigned
What Sets BRG Apart:
At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.
With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.
Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.
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