Amazon

DESCRIPTION

The Amazon Customs and Trade Program and Product team is expanding footprint, services, and solutions to support our expanding client base. Join the dynamic team as a Program Manager and put your customs brokerage, international trade and/or trade consulting experience to work creating a global customs brokerage offering for international traders. The ideal candidate will be a builder able to deliver on the vision of a growing footprint of ACT brokerage offerings globally, notably in North America, Europe and Asia. The ideal candidate will have direct experience onboarding new programs, shipping lanes, and establishing relationships with internal stakeholders and external vendors. Success requires strong business judgement, market awareness, and a track record of developing and implementing new ideas while having fun.

Key job responsibilities

• Design and execute global customs brokerage strategies, including both in-house solutions and outsourced partnerships
• Develop and implement go-to-market plans for new brokerage locations, ensuring strategic alignment with business growth
• Establish and maintain relationships with 1P and 3P customs brokers to ensure comprehensive geographic coverage
• Lead customer acquisition efforts for brokerage solutions, targeting both external customers and internal Amazon teams
• Manage project planning, execution, and resource allocation to meet critical deadlines and objectives
• Coordinate cross-functional teams, including internal stakeholders and external contractors
• Partner with program and product managers to define goals, success metrics, and implementation timelines
• Implement and oversee quality control processes throughout program lifecycle
• Identify potential risks and develop mitigation strategies
• Maintain proactive communication with stakeholders regarding project status, risks, and changes

About the team

The Amazon Customs and Trade Program & Product is a highly productive team of program and product managers collaborating to deliver customs brokerage and trade solutions for our internal and external customers. We are building Amazon Customs and Trade into a global offering handling cross-border movements of cargo. Our mission is to transform global trade and increase the speed of frictionless cross-border solutions by providing strategic, transparent, and predictable customs and trade services and technologies. Simply put, we are making it easy for our customers to meet the regulatory requirements associated with the international movement of goods while bringing them value.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.