Credit Process & Document Specialist, Sr. -- Vice President
The Senior Credit Process & Document Specialist, VP, is responsible for providing guidance and direction with respect to Credit processes/procedures and change management activities. This includes ongoing guidance as well as assisting with the governance process for Credit procedures and serving as a process SME for all areas of the Credit organization, as well as Credit technology projects and training initiatives.
Position Responsibilities:
Credit Procedures Governance
- Crafts language for new procedures and updates to existing procedures for complex Credit procedures and applications.
- Reviews draft Credit procedures.
- Participates in Credit Process & Procedures Council, including presentation of procedures and documentation of meeting minutes. Serves as backup to the Credit Process & Documentation Lead.
- Maintains Credit Procedures Manual (publishes new and modified procedures and associated materials/links).
- Develops process ideas from working groups or project teams into fully formed solutions.
- Lead and/or participate in procedure-related projects within Credit.
- Supports all areas of Credit across entire Comerica footprint with process-related requests, including assistance with process mapping and leading process discussions.
End-User Documentation & Communications
- Drafts/reviews communications for Credit Procedures and/or Credit technology updates/training initiatives.
- Supports change management initiatives for Credit technology applications, including drafting/review of training content and participation in Credit training events; reviews training materials/content in partnership with the Talent Development team.
- Supports development of Salesforce Knowledge Articles.
- Consults and provides SME process knowledge to Credit Technology projects and Training initiatives.
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