Comerica Bank

Campus Technical Coordinator Dallas, TX

The Campus Technical Coordinator is tasked with overseeing infrastructure technology and associated client requests throughout Comerica’s footprint. This position will need to be able to build effective client relationships and utilize those relationships to manage data or voice infrastructure implementations, moves adds and changes, site support for planned or unplanned outages and client consulting for technology related issues or opportunities.

A key portion of this position will involve assisting clients in understanding Comerica’s connectivity technology, as it relates to them, as well as advising on the most effective means of its utilization. This position will need to have a detailed understanding of both voice and data infrastructure, related facility issues, vendor management and financial tracking. This position will be responsible for developing and maintaining relationships with clients, as well as associated support personnel throughout Comerica’s IS organization. This support will include travel within Comerica’s footprint nationally and abroad. Building effective teams to assure quality implementations and support for outages is critical to this role’s responsibilities. In the process of interfacing with clients, technology support team members and management, the Campus Manager will have broad exposure across Comerica’s footprint, including liaising with various stakeholders and Management.

Scope of Responsibility

The Campus Technical Coordinator is responsible for all voice and data infrastructure technology related requests for throughout Comerica footprint. This includes, but is not limited to:

Serve as a point of escalation for technical and general troubleshooting for production incidents.

Work closely with Comerica vendors (Industrial Electric, CBRE, AT&T).

Responsible for travel between various Comerica locations.

Participate in Business continuity planning.

Serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics.

Responsible for good inter-personal and communication skills; capable of writing proposals and papers, acting as a vendor liaison, making presentations to customer/client audiences or making professional presentations, work closely with upper management.

Position Responsibilities:

System Operations

• Create estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation.
• Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.
• Work collaboratively with team members to support and maintain infrastructure or its associated components.
• Identify potential operational issues in projects, request fulfillment and individual assignments.
• Provide system failure analysis and recovery recommendations.
• Participate in Business continuity planning and testing.
• Interact directly with customers to negotiate solutions and implementation specifics.

Technical Consulting

• Perform technical analysis and make recommendation on large and complex initiatives involving a large team or group.
• Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents.
• Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs.

Support

• Second line support for incident management problems and issues related to select applications.
• Identify and resolve root cause behind reported problems and issues.
• Provide support in a 24x7 data center and/or 24x7 on-call support.